Total Quality Management is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements (process of continuous improvement). TQM requirements may be defined separately for a particular organization or may be in adherence to established standards. It can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, hotel management, and even a retail shop. TQM is based on quality management from the customer's point of view. TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. It is a technology for achieving the transformation of organizations from their existing forms into a form which is capable of dealing with modern requirements. Changes are required to obtain a Total Quality organization, and to make effective associated techniques, practices and advanced manufacturing technology, are all based on certain quality principles for the control of complex systems in the Total Quality Management.
In business, an organization should try to get the home court advantage using TQM. The activities for each employee, including top management, should be geared toward the same purpose, which is often referred to as the vision. If people in a company do not have the same purpose, the organization will be weak. And just as an NBA team sometimes loses fans as it loses games, a company that loses its purpose, misses its goal, and makes too many mistakes, will lose customers. If the organization is to achieve its goals, all people related to the organization must have activities for achieving their purposes.
This report is made upon the completion in Bachelor of Mechanical Engineering in UiTM Shah Alam for the subject MEM 678 – Total Quality Management. This report is mainly focus on how to applied the TQM’s approaches of basic and fundamental in solving problems that exist around the area of UiTM Shah Alam. Basically, It involves from problems identification, selecting the problems, analyzing, identifying and establish with result, conclusion and recommendation.
1.3 Organizational Chart
1.4 Project Theme
To solve and recommend the solution about problems related to the Faculty of Mechanical Engineering or UiTM Shah Alam. Consideration actions:
a) Find out critical problems
b) Determine the factor which relate to the problems
c) Analyzing the problems
A )Find out the critical problems
Thorough discussion were done among group member about the problems occur in Uitm or the Faculty of Mechanical Engineering. We identify the critical problems by the TQM techniques and list out all the possibilities for the method and solution. We decided to do some survey based on the potential problem which can relate to the answers of the critical problems. b) Determine the factor which relate to the problems
We determine the factor that relate to the problems occur in UiTM and the faculty by applying thorough brainstorming among group member. Continues discussion and quality control circle was indeed helpful in determining the factor which relate to the problems.
c) Analyze the problems
Next action is a further discussion based on problems analyzing. In analyzing section, we apply the methods of Total Quality Management learnt in class. From this action, we can solve the problems and at the same time establish the conclusion and recommendation based on the finding of analysis.
In UiTM, there are lot of problems that occur which may...
Please join StudyMode to read the full document