Preview

Public Services

Good Essays
Open Document
Open Document
1152 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Public Services
M1: Explain the importance of public service skills using examples from at least two contrasting public services.
D1: Evaluate the importance of public service skills in a specified service, in the UK.
Public Service Skills - Public service skills are a set of core skills that a person will need to have and build up to be effective in public services. They are also skills that any individual would discover useful during their working life.
The Ambulance Service – it is important in the public services because Ambulance services help many people with serious or life-threatening conditions. They also provide a range of other urgent and planned healthcare and transport services.
Communication - High-quality communication skills are very important for working in the uniformed public services. You are educated these skills the instant you start basic training. Communication can take place in a number of ways, Such as: * Non verbal communication * Verbal communication * Visual communication
The public service skills are important in The Ambulance service because For example, Non verbal is used for people who have hearing aids or have any other disabilities. Verbal communication is used mainly for people who have sight disabilities. Visual communication is used as written or drawn pictures that represent words. In public services non verbal communication would be useful if someone was deaf and you could use sign language, they might need to send an order to another person so the deaf person would either lip-read or sign.
Non verbal communication- is where body language and sign language are used to communicate effectively in a one to one situation or a group situation. It is a form a communication that does not require the use of verbal communication. For example, non verbal communication is used mainly for people with deaf disabilities, so you would use sign language or some other form of communication towards them if you were a member of the ambulance

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Answers Within my job role as a Registered Manager for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role. Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care as they help to: * Develop positive relationships with service users and their family and friends, so they can understand and meet their needs. * Develop positive relationships with work colleagues and other professionals. * Share information with people using the services, by providing and receiving information. * Report on the work I do with people.…

    • 1043 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    Why do Community Services Industry workers need to work within agency policy and procedures? Provide three (3) reasons.…

    • 1432 Words
    • 6 Pages
    Good Essays
  • Satisfactory Essays

    Unit 201 ERR Sections 3

    • 157 Words
    • 1 Page

    5 Understand how issues of public concern may affect the image and delivery of services in the sector…

    • 157 Words
    • 1 Page
    Satisfactory Essays
  • Satisfactory Essays

    Err 201

    • 746 Words
    • 3 Pages

    Understand how issues of public concern may affect the image and delivery of services in the sector…

    • 746 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Unit 201 understand employment responsibilities and rights in health, social care or children and young people’s settings…

    • 286 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Write an essay which assesses the benefits of good citizens to the public services and society respecting equality. Begin your essay with an introduction which gives the definition of a citizen, citizenship and diversity linking the ideas of good citizenship to the work of the public services showing the benefits that can exist.…

    • 1201 Words
    • 5 Pages
    Good Essays
  • Better Essays

    A public service is a service that is funded by the government or by donations to help the government deliver its actions as effectively as possible. There are two types of public services they are statutory and non-statutory services. The difference between a statutory and a non-statutory service is that a statutory service is paid by tax payers, funded by the government and is set up by the law. They are usually uniformed and highly professional an example would be the Emergency Services and the Armed Forces. A non-statutory service is a service that doesn’t receive a lot of government funding so they are paid by members or the public as they are registered as charities, they are set up by individuals and not parliament and unlike statutory services they have smaller employers and are run by volunteers an example is the RSPCA and St John’s Ambulance. Both public services are needed because statutory services help give the public a sense of national security and to keep order and non-statutory services are needed to ensure safety to victims of incidents and to help the statutory services concentrate on what they need to do to resolve the issue.…

    • 1418 Words
    • 4 Pages
    Better Essays
  • Better Essays

    War on Iraq- Stillman

    • 1269 Words
    • 6 Pages

    References: Morgan Douglas F., Green, Richard, Shinn, Craig W., and Robinson, Kent S. 2008: Foundations of Public Service, Armonk, NY, M.E. Sharpe…

    • 1269 Words
    • 6 Pages
    Better Essays
  • Powerful Essays

    now known or hereafter invented, including photocopying and recording, or any information storage and retrieval system,…

    • 9194 Words
    • 37 Pages
    Powerful Essays
  • Better Essays

    Communication skills are important as different service users may communicate differently to you there are different reason that can stop people from communicating to you. Communication is skills are important as service users are vulnerable so to have effective communication you will be able to put them at ease and reassure them. It sometimes helps to be clear and calm as it helps the service users to understand their situation and feel everything is in control. It also helps to make a connection with the service users as they will be more trusting of you and are willing to open up to you in situations and they know you are making an effort to understand…

    • 3569 Words
    • 15 Pages
    Better Essays
  • Satisfactory Essays

    Having contributed at the MSQ since 2013, have gained an understanding of public service professionalism including commitment with code of conduct and organizational values. Demonstrating a high level of motivation, personal drive and integrity, I have successfully balanced work with the ability to multi-task and remain focused…

    • 154 Words
    • 1 Page
    Satisfactory Essays
  • Powerful Essays

    This is a reflection paper on the recommendations proposed in the Revitalizing the Federal Government for the 21st century report by the National Commission on the Public Service (Volcker Commission). The Volcker commission, comprised of members from the three major political parties, recognizes the importance of disciplined policy direction, operational flexibility, and clear and high performance standards as guiding objectives (The National Commission on the Public Service [NCPS], 2003) for an organizational restructuring within the federal government to meet the challenges of the 21st century. This author agrees with the commission in that no such undertaken has occurred since the Hoover Commission some 50 years ago. It articulates in my view a comprehensive plan to reclaim the dignity once associated with public service, and if effectively utilized could re-establish trust between the American public and its government.…

    • 1829 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Coercive Power

    • 731 Words
    • 3 Pages

    References: Cropf, R. (2008). Public Administration: Public Service in the 21st Century. Pearson Education Inc.…

    • 731 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    The two public services which I have chosen to write about in my task 1 of the assignment are:…

    • 1623 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Councilors

    • 769 Words
    • 4 Pages

    This activity driven and highly interactive knowledge and skills development programme is designed to equip participants with requisite knowledge and skills to be more effective within the public sector in which they operate. Assuming public office has its perks, however, it also comes with a lot of responsibilities as well as expectations from the members of the public.…

    • 769 Words
    • 4 Pages
    Good Essays