Public relation

Topics: Public relations, Strategic planning, Strategic management Pages: 14 (3137 words) Published: August 23, 2014
Question 1
In particular, Cadbury needed to protect its core chocolate tablets business. The brand had not carried out a major Dairy Milk PR campaign for years. It asked GolinHarris to run a campaign to drive sales. It wanted to use the Joyville concept - an imaginary place where Cadbury's chocolate is made - which had previously featured in the brand's advertising. Campaign Taste – Search for Joyville Taster

Client        Cadbury    
PR team    GolinHarris
Timescale  January-March 2013
Budget      $200,000

• To get consumers to reappraise the taste of Cadbury Dairy Milk • To reach 45- to 64-year-olds 
• To drive sales of Cadbury Dairy Milk, particularly medium-sized tablets

Strategy and plan
GolinHarris conducted research with more than 900 people, including key media targets and chocolate-loving mums. The strategy was to get the public to define the taste of Dairy Milk. The target was all broadcast channels and national media, particularly SunOnline. GolinHarris launched a campaign to get the public to create a word to describe the taste of Dairy Milk. The winner would be crowned Joyville Taster. The campaign was launched by TV presenter Claudia Winkleman at the British Library. More than 50 journalists saw the unveiling of The Great Chocolate Mixionary, a giant chocolate waterfall machine that turned words into chocolate. Guests were invited to tweet descriptions of the taste of Dairy Milk, which were announced to the packed room by Brian Blessed’s booming voice, before the machine turned them into chocolate. Bloggers offered their readers literary- themed competitions giving away bes­poke books containing a hiding place for a Dairy Milk bar. Some bloggers received more than 1,000 entries in just three days. Trade outreach amplified the launch of the Taste campaign, alongside digital and social channels with Facebook activity, YouTube takeovers, mobile, SEO and Twitter.   The Joyville recruitment team travelled the country, sampling Dairy Milk over 42 live days to wannabe Joyville Tasters. Thousands of consumers shared their des­criptions online. The winner was Jane Billingham, from Wales, whose suggestion was ‘absoverylicious’.

Measurement and evaluation
The campaign resulted in 149 pieces of coverage, beating the target of 96. It received coverage in Metro, Daily Star, Real People, Wales on Sunday, The Grocer, Marketing Week and SunOnline. About 77,000 people tweeted descriptions of Dairy Milk. Sampling activity reached more than 760,000 consumers.  Results

The Taste campaign led to the largest ever sales spike of Cadbury Dairy Milk tablets, and drove a rise in revenue of more than 20 per cent year on year.

Question 2
Strategic planning can help you to improve the performance of your enterprise for the next several years. How?
By steering you to find and focus on the handful of really big issues facing your organization.  It is the size and impact of these strategic issues that gives rise to the importance of the strategic plan. Effective strategic planning requires only a handful of procedures. 1. Start by engaging commitment

2. Purpose guides everything
3. Analyze the organization in its context 
4. Decide strategies
5. Evaluate plan execution.
Improve long-term performance of your organization, at dramatically reduced risk, with these five simple strategic planning process elements or procedures. 1. Engage commitment from those people who will be affected by the plan This is how you Start and ensure Support for planning, and the implementation of the plan. The people you need to include are primarily the Chief Executive Officer and their immediate reporting managers, and the layer of staff or management at one remove from the Chief Executive Officer (CEO). In turn the CEO must engage with the governing body, who in turn engage the beneficiary groups they are there to represent. Other stakeholder groups may possibly be affected by the implementation of the...

Bibliography: 1.  Grunig, James E; Hunt, Todd (1984), Managing Public Relations (6th ed.), Orlando, FL: Harcourt Brace Jovanovich
3.  Rubel, Gina F. (2007), Everyday Public Relations for Lawyers (1st ed.), Doylestown, PA, ISBN 978-0-9801719-0-7
9.  Grunig, James E. and Hunt, Todd. Managing Public Relations. (Orlando, FL: Harcourt Brace Jovanovich, 1984), 6e. Public relations is what you do with what you know and what other think about what you say.
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