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Theory assignment Task 5, 6 and 7

Level 4: Evaluate a range of ways to embed elements of Functional Skills in your specialist area.

Functional skills are essential and practical skills to use in every day life. They have been introduced to address government and employer’s concern over raising standards in basic literacy and numeracy, for learners of all ages. According to Qualification and Curriculum Development Agency (Reference 1): “Functional skills are those core elements of English, mathematics and ICT that provide individuals with the skills and abilities they need to operate confidently, effectively and independently in life, their communities and at work”.

Functional skills can be transferable across a range of situations including employment, learning and daily life. The key skills will also help develop important competencies in communication, team working, presentation and problem solving. Learners who are able to use and apply the English, Numeracy and ICT skills are more likely to tackle all the problems arising in work and life.

There are many various ways to introduce Functional Skills into Customer Service/ Hospitality area. As the NVQ Assessor I could do this firstly by identifying opportunities to consolidate, practise and develop the learners reading, writing, spelling, numeracy, basic mathematics and information technology skills through their vocational programmes for example as part of an apprenticeship.

In customer service within hospitality (NVQ) I can incorporate literacy skills by encouraging effective listening and communication with guests during their stay at the hotel and working collaboratively within the team ensuring that they use literacy skills confidently and in range of context. Learners could use their literacy skills in letters and memo writing, when passing any written information about facts, problems arising during the work or taking a reservation and checking guests in using a special form. To



References: 1. http:// www. excellencegateway.org.uk 25/04/2011 2. Petty G, Teaching Today, (2001), ISBN 0748735070, Nelson Thornes Ltd, page 401 3. http:// www.learningandteaching.info 25/04/2011 4. Hayes A, Teaching Adults, (2006), ISBN 0826487076, Continuum International Publishing Group, page 114 Words: 941 excluding references

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