Week 2 Quiz - worth 100 points
Mark one answer by highlighting the letter marking your answer in red. **
Please answer all 50 questions Example:
Problem solving occurs when a group
a. reaches a conclusion.
b. passes judgment on an issue under consideration.
c. develops a plan for reducing or eliminating the harmful effects of a problem. d. chooses among alternatives.
e. analyzes the history, causes, and effects of a problem.
1. The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing? a. affective
2. The members of a civic association committee charged with addressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggestions. What type of conflict is the group experiencing? a. affective
3. Joe gets angry with Delores during a committee meeting because she interrupts his remarks and suggests that his ideas are a waste of time. What type of conflict is occurring in this situation? a. affective**
4. Attribution Theory is useful in explaining the sources of group conflict. All of the following answers are examples of how attributions can prompt anger among group members EXCEPT a. What other members do seems abnormal.
b. What other members do seems unfair.
c. What other members do seems to constrain what I want to do. d. What other members do seems intended to harm me or others. e. What other members do seems to reflect member needs.**
5. Which of the following statements characterizes constructive conflict? a. Members focus on the issues.**
b. Members' contributions are devalued.
c. Members protect and defend their own ideas.
d. Members avoid conflict.
e. Members resist change and try to maintain traditional procedures.
6. You can help promote constructive conflict by abiding by all of the following principles EXCEPT a. Disagreement does not result in punishment.
b. Members encourage tough competition among one another in order to make the best decisions.** c. Members will work with one another to achieve mutually satisfying resolution of conflicts. d. Lower-status members are free to disagree with higher-status members. e. the group has an agreed-upon approach for conflict resolution and decision making.
7. Which of the following suggestions can help you apologize to a group when an apology is appropriate? a. Identify member responsibility for problems with "you" statements. b. Clearly identify who is to blame for the problem.
c. Disregard how others might feel as the result of your actions. d. Follow through on any promises to correct the situation.** d. avoidance
9. Which conflict style would be appropriate if the issue is very important to others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue? a. accommodation**
10. Some club members want to increase membership dues by $7.00. Other club members want to increase them by $3.00. They have reached an impasse on the issue, so they decide to split the difference and raise the dues by $5.00. What type of conflict style did the group use? a. accommodation
11. Which conflict style has a high concern for group goals and a low concern for the member's personal goals? a. accommodation**
12. Family members disagree...
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