Promote Communication in Health, Social Care or Children’s and Young People’s Settings – 051
Identify the different reasons people communicate – Explain 5 different ways of communicating in your setting using 3 written methods of communication and 2 verbal methods.
Communication is part of everyday life between people and can be used in many different ways. People communicate to build relationships with one another, but also to maintain those relationships formed. When a relationship is built through communication, people then can express their needs, wants and feelings to each other, as well as being able to reassure an individual. Communicating allows people to share thoughts, ideas and information to others where necessary. Positive effective communication can create a positive environment for every person involved. Within my setting two verbal methods of communicating are the telephone between rooms, and office to verbally communicate to one another, as well as talking face to face about any information that may need to be shared. Three written methods of communication in my setting are; emails that go directly to the manager, a written message book or notice, notice boards and parent contact books. Staffs written communication about children is mainly through planning, observations and the child learning journeys.
Explain how communication affects relationships in the work setting.
Communication within a work setting is the basis of which relationships between staff, parents, young people and children is built on. Establishing positive communication between these sets of people allows the best care and environment to be provided for the children and young people so plans can be made to meet their needs and wants for development. A member of staff with good communication skills will be able to build strong relationships with the children and families within the care and with their colleagues and other adults. Relationships and communication go hand in hand are influenced by many different factors such as the way a person presents themselves and the body language used when communicating. The facial expression and tone of voice when talking to someone will also affect the relationship you hold with that person. The way you communicate with someone will affect the way they listen and talk to you and the relationship they hold with you. Positive communication, disposition and attitude will reflect a happy and trustful relationship within your setting. Whereas a miscommunication can lead to a breakdown of a relationship built, trust being lost and upsetting people involved within that relationship.
Describe the factors to consider when promoting effective communication.
When promoting effective communication you need to ensure that you are using the right style of communication, which in most cases will be face to face interaction. However you will come across situations where face to face interaction is not the correct style of effective communication, therefore you will need to use a different style, such as a written style like emails. Other factors to consider will be things like the environment you are choosing to communicate in. If you’re on the telephone in a noisy environment, there is a good chance that the other person cannot hear you properly, therefore the information being shared maybe heard wrong and passed on incorrectly. Also you need to remember to use grammatically correct speech and language when communicating. You need to remember that you are a role model to the children and young people within your setting, therefore you must be promoting proper communication and age appropriate language and conversations. How you present yourself will also be a factor when promoting effective communication, the distance between you and the other person, the body language and facial expressions used will affect how information is given and received. Your tone of voice should...
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