1.1 Identify the different reasons people communicate.
To get some manner or form of action.
To gather and exchange information.
To give advice.
To help understand.
In order to make informed choices.
As an explanation.
To express emotions such as fear or joy.
To express wishes and views.
To explain needs and wants.
1.2 Explain how communication affects relationships in the work setting.
Effective communication demonstrates the ability to share and record information not only for colleagues and other professionals but for the user and their families and friends. By communicating effectively I am able to build a relationship with my service user, this will reinforce trust, understanding and empathy.
To be effective it does not have to be written, the spoken word is a wonderful tool and most people will respond if spoken to, however, the way in which I convey information will change according to the person with whom I am communicating with. For example I will be more formal when communicating with professionals as opposed to the informal approach when talking to colleagues or friends.
Being aware of each users abilities and preferred methods of communication is essential if I am to build a good relationship and fully understand what the user requires.
Effective communication can be taught and learnt and be very rewarding for all those involved, but it will depend on the quality of interaction, identifying different styles and methods, good record keeping skills and knowing when communication is successful. These elements affect all aspects of my work on a continuous basis.
2.2Describe the factors to consider when promoting effective communication.
There are many factors to consider when promoting effective communication, the way in which I like to approach and identify them are as follows:-
• Environment-is it suitable for the way in which we are about to communicate, is there too much noise, is the lighting