Project Report on Customer Satisfaction at Oriental Bank
A
REPORT ON THE
“CUSTOMER SATISFACTION” AT
“ORIENTAL BANK OF COMMERCE”, BHADRAK, ODISHA, PIN- 756100
A report Submitted in partial fulfillment of the requirement for the
Award of the degree of
Master of Business Administration
Submitted by
Mr. Chandrakanta Panigrahi
MBA (BA), TRI- IV
ROLL NO- 07
UNDER THE GUIDANCE OF
Prof. Dr. kirti Gupta
[pic]
INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT
BHARATI VIDYAPEETH UNIVERSITY
PUNE
*2008-2010*
[pic]
Bharti vidyapeeth university, Pune
[pic]
Institute of Management and Entreprenuership Development,
Paud Road, Erandwane pune-38 CERTIFICATE OF COMPLETION
This is to certify that Mr. Chandrakanta Panigrahi is a bonafide student, Roll No. :-07 of MBA (BA) program of the university in this institute for the year 2008-10. As a part of the University curriculum, the student has completed the project report titled “CUSTOMER SATISFACTION” at “ORIENTAL BANK OF COMMERECE”.
The project report is prepared by the student under the guidance of Dr. Kirti Gupta.
(Teacher Guide) Program Co-ordinator Director
Date:
Place:
PREFACE
Summer training is a very important part of an MBA (BA) curriculum. It provides an optimistic iconography for ‘Future’ existence through which students are able to see the real industrial environment which gives an opportunity to relate theory with practice.
I undertook two months training programme at Oriental Bank of Commerce (Bhadrak) and worked on the project “Customer Satisfaction at OBC “. This report is the knowledge acquired by me during this period of training.
ACKNOWLEDGEMENT
Before I get into the depth of the thing, I would like to add a few heartfelt words for the people who at various stages of the project development helped me by their valuable guidance.
First
REPORT ON THE
“CUSTOMER SATISFACTION” AT
“ORIENTAL BANK OF COMMERCE”, BHADRAK, ODISHA, PIN- 756100
A report Submitted in partial fulfillment of the requirement for the
Award of the degree of
Master of Business Administration
Submitted by
Mr. Chandrakanta Panigrahi
MBA (BA), TRI- IV
ROLL NO- 07
UNDER THE GUIDANCE OF
Prof. Dr. kirti Gupta
[pic]
INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT
BHARATI VIDYAPEETH UNIVERSITY
PUNE
*2008-2010*
[pic]
Bharti vidyapeeth university, Pune
[pic]
Institute of Management and Entreprenuership Development,
Paud Road, Erandwane pune-38 CERTIFICATE OF COMPLETION
This is to certify that Mr. Chandrakanta Panigrahi is a bonafide student, Roll No. :-07 of MBA (BA) program of the university in this institute for the year 2008-10. As a part of the University curriculum, the student has completed the project report titled “CUSTOMER SATISFACTION” at “ORIENTAL BANK OF COMMERECE”.
The project report is prepared by the student under the guidance of Dr. Kirti Gupta.
(Teacher Guide) Program Co-ordinator Director
Date:
Place:
PREFACE
Summer training is a very important part of an MBA (BA) curriculum. It provides an optimistic iconography for ‘Future’ existence through which students are able to see the real industrial environment which gives an opportunity to relate theory with practice.
I undertook two months training programme at Oriental Bank of Commerce (Bhadrak) and worked on the project “Customer Satisfaction at OBC “. This report is the knowledge acquired by me during this period of training.
ACKNOWLEDGEMENT
Before I get into the depth of the thing, I would like to add a few heartfelt words for the people who at various stages of the project development helped me by their valuable guidance.
First