Project Report
Undertake Project Work
Project
INTRODUCTION
A project is a set of interrelated tasks designed to accomplish a specific goal. Projects are unique work efforts, often requiring you to do something that has never been done before in exactly the same way with team members who might not have worked together before.
In this project I am going to analyse the customer service of the ANZ bank. The ANZ is the third largest bank by the market capitalisation in Australia after the commonwealth bank and the Westpac banking corporation. ANZ was named the most suitable bank globally in the 2008 Dow Jones sustainability index making it the 2nd year in a row ANZ has been granted the title.
In 2011-12 ANZ bank has posted a record $5.66 billion full year net profit as it expanded earnings from its domestic and international operations.
Dividend rises to 79 cent a share
Asia account for 21% of revenue
Net interest margins slip 11bp
Customer deposits rise 6%
So my basic purpose of this project is to find out how can ANZ bank can give good customer service to the consumers and increase the customer base as well. This project is very beneficial for the bank because if you're serious about growing your business, find ways to show up and serve as you really are. ANZ bank always give importance to their customers. So bank allow me to work on such project, which help bank to increase their customer satisfaction and customer base as well.
Who are the project stakeholders?
Identifying stakeholders is a primary task as all the important decisions during the initiation, planning, and execution stages of the project are made by these stakeholders. So stakeholders of my projects are
Share holders
customers
Management & employs
Investors
Government
employees
Creditors
Board of directors
What would their role be in planning and delivering the project?
There are many benefits to involving and communicating with stakeholders. Which are as
Project
INTRODUCTION
A project is a set of interrelated tasks designed to accomplish a specific goal. Projects are unique work efforts, often requiring you to do something that has never been done before in exactly the same way with team members who might not have worked together before.
In this project I am going to analyse the customer service of the ANZ bank. The ANZ is the third largest bank by the market capitalisation in Australia after the commonwealth bank and the Westpac banking corporation. ANZ was named the most suitable bank globally in the 2008 Dow Jones sustainability index making it the 2nd year in a row ANZ has been granted the title.
In 2011-12 ANZ bank has posted a record $5.66 billion full year net profit as it expanded earnings from its domestic and international operations.
Dividend rises to 79 cent a share
Asia account for 21% of revenue
Net interest margins slip 11bp
Customer deposits rise 6%
So my basic purpose of this project is to find out how can ANZ bank can give good customer service to the consumers and increase the customer base as well. This project is very beneficial for the bank because if you're serious about growing your business, find ways to show up and serve as you really are. ANZ bank always give importance to their customers. So bank allow me to work on such project, which help bank to increase their customer satisfaction and customer base as well.
Who are the project stakeholders?
Identifying stakeholders is a primary task as all the important decisions during the initiation, planning, and execution stages of the project are made by these stakeholders. So stakeholders of my projects are
Share holders
customers
Management & employs
Investors
Government
employees
Creditors
Board of directors
What would their role be in planning and delivering the project?
There are many benefits to involving and communicating with stakeholders. Which are as