Project Management
Assignment 2
1. The 7 benefits in importance for reducing user resistance to IT-based change:
1. Cast a vision for shared project objectives that will attract, inspire, and motivate the project team – a PM that can inspire the project team, can help users understand the purpose and usefulness of IT-based changes
2. Communicate more effectively – a PM needs to be able to transmit the ideas clearly and effectively
3. Leverage emotional information to make better decisions – emotional information can be used to focus the implementation of IT change
4. Anticipate and avoid emotional breakdowns – resistance to change is common and anticipation is essential
5. Create a positive work environment and high team morale – users can be influenced positively by people that create / implement the IT changes, and if personnel is satisfied, suspicions can be removed much easier
6. Deal with difficult team members and manage conflict - people that are unsatisfied with their job / work will likely to make negative marketing to others, therefore change implementation can suffer
7. Develop stakeholder relationships that support the project’s success – supporters of IT changes are taken into consideration because they are considered consumers of such changes
2. Mersino discusses 3 reasons why Emotional Intelligence is vital to project managers. In your own words, summarize his argument.
Mersino argues that emotional intelligence is vital to project managers because of three reasons. The first reason is that projects are different; they have special characteristics that cannot be found in the same combination in two projects. This leads to a variety of people to work with and a variety of personalities that need to be managed to get the job done. The second reason is that projects are limited, they begin and end, they are different from the task s a regular manager has to deal with. This leads to limited time in which the PM can understand his team and interact with them to
1. The 7 benefits in importance for reducing user resistance to IT-based change:
1. Cast a vision for shared project objectives that will attract, inspire, and motivate the project team – a PM that can inspire the project team, can help users understand the purpose and usefulness of IT-based changes
2. Communicate more effectively – a PM needs to be able to transmit the ideas clearly and effectively
3. Leverage emotional information to make better decisions – emotional information can be used to focus the implementation of IT change
4. Anticipate and avoid emotional breakdowns – resistance to change is common and anticipation is essential
5. Create a positive work environment and high team morale – users can be influenced positively by people that create / implement the IT changes, and if personnel is satisfied, suspicions can be removed much easier
6. Deal with difficult team members and manage conflict - people that are unsatisfied with their job / work will likely to make negative marketing to others, therefore change implementation can suffer
7. Develop stakeholder relationships that support the project’s success – supporters of IT changes are taken into consideration because they are considered consumers of such changes
2. Mersino discusses 3 reasons why Emotional Intelligence is vital to project managers. In your own words, summarize his argument.
Mersino argues that emotional intelligence is vital to project managers because of three reasons. The first reason is that projects are different; they have special characteristics that cannot be found in the same combination in two projects. This leads to a variety of people to work with and a variety of personalities that need to be managed to get the job done. The second reason is that projects are limited, they begin and end, they are different from the task s a regular manager has to deal with. This leads to limited time in which the PM can understand his team and interact with them to