Project 2- Applying and Managing Information Technology Components and Data Resources Wyndle Collinsworth II
IT-560- Managing Technology in a Business Environment
Professor: Michael McGivern
Answer the following questions about the case – I-3 The VoIP Adoption at Butler University
1. What were the primary reasons for changing the current system?
At Butler University there were many causes for change. Of these included improving the student’s ability to communicate within the college community and their need for voice mailboxes. A second reason for the change is the need for a way to handle high call volumes (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003). 2. What role did Butler’s IS department play?
Butler’s IS department played the role of researcher and also was used to take care of all servers and technological devices within the company before and after the change (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003). 3. What were the roles of the vendors?
The vendors where looked at to meet the needs designed by the company to provide the best cost and most compatible requirements to meet the universities needs (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003).
4. List objectives of the pilot. Were any problems encountered? The pilot program was set up to test the different features of the new system as well as introduce the system in a way that would allow people to start learning the program before the full take over of the new system allowing people to learn and then later teach the setup to others as well as spread information among others building up the new systems reputation. The biggest problem that occurred during the pilot program was getting people trained and use to the new system in a short amount of time. Most were uncomfortable with the idea of using phones through computers instead of telephone jacks (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003). 5. Do you think Butler made the right decision to utilize this new technology? What implications does this decision hold for Butler’s IT department in the long run? I believe using this new system will allow for greater overall control and accuracy as far as keep up with the high call volumes and the many different features this new system upgraded or fully replaced. However using this method means they must start looking into the maintenance and updating of the servers and other equipment used to keep this new system working. Not only will this cause issues later with labor costs also they must start creating and buying ways to control network traffic to keep from having servers go down, become congested or freeze up the telephone lines making their business less productive. Security for the students must also be looked into for as each has their own mail box calling and using information over a computer makes the connection unsecure unless the proper security updates are bought and implemented into the new plan (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003).
Answer the following questions based on case study II-3: Real-Time Business Intelligence at Continental Airlines
1. Describe the benefits of real-time data warehousing at Continental. The benefits of real-time data warehousing would be it would allow an accurate update of information such as flight times, delays and departures. Also because there are so many airlines working together today it would provide one source of information that would allow each of the airlines to find and use information as far as pricing, and other marketing strategies. Since it is real time everything would be up to date allowing for changes to be made as needed (Brown, DeHayes, Hoffer, Martin, and Perkins, 2003).
2. What did the data warehousing group do right that has led to the successful deployment of (real-time) data warehousing and BI within Continental? Continental changed their business purpose and plan from being the first airline a customer checks to...
References: Brown, C, DeHayes, D, Hoffer, J, Martin, W, & Perkins, W (2003). Managing internet technology. (6 ed., pp. 5-7). Upper Saddle River, NJ: Pearson. Retrieved from http://content-ist.kaplan.edu/IT560_1103D/INSTRUCTION_F2nV_-rEqOR713xjOgD4Iw.xml_ETEXTBOOK_dn_0_1.html
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