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Operations Management: Processes and Supply Chains, 10e (Krajewski et al.)
Chapter 1 Using Operations to Compete

1) Operations management refers to the direction and control of inputs that transform processes into products and services.
Answer: TRUE
Reference: Operations and Supply Chain Management Across the Organization
Difficulty: Easy
Keywords: operations management, inputs, process, transformation

2) As a functional area of a business, Operations translates materials and services into outputs.
Answer: TRUE
Reference: Operations and Supply Chain Management Across the Organization
Difficulty: Easy
Keywords: operations management, inputs, process, transformation

3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
Reference: Operations and Supply Chain Management Across the Organization
Difficulty: Easy
Keywords: operations management, inputs, process, transformation

4) Support functions in an organization include Accounting, Human Resources and Engineering.
Answer: TRUE
Reference: Operations and Supply Chain Management Across the Organization
Difficulty: Easy
Keywords: operations management, inputs, process, transformation

5) A process involves transforming inputs into outputs.
Answer: TRUE
Reference: A Process View
Difficulty: Easy
Keywords: process, inputs, outputs

6) Inputs to a process can include human resources.
Answer: TRUE
Reference: A Process View
Difficulty: Easy
Keywords: inputs, process, resources

7) Every process has a customer.
Answer: TRUE
Reference: A Process View
Difficulty: Easy
Keywords: process, customer

8) A nested process refers to a process within a process.
Answer: TRUE
Reference: A Process View
Difficulty: Easy
Keywords: nested process

9) At the level of the firm, service providers offer just services and manufacturers offer just products.
Answer: FALSE
Reference: A Process View

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