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Progressive Insurance

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Progressive Insurance
Ateneo de Davao University
Jacinoto Street, Davao City

PROGRESSIVE INSURANCE

In Partial Fulfillment of the Requirements in
MGT248 – Production and Operations Management

Submitted to:

Reynaldo C. Navacilla, MPA
Professor

Submitted by:

Alvarez, Althea Grace
Corda, Jennifer
Maglinte, Kina
Matuguina, John Oliver
Rivera, Donita Marel
Romea, Jonna Lynn
Siblos, Quennie Jane

BSA -3A
MWF / 2:35-3:35pm / C405
November 21, 2011
INTRODUCTION

The Progressive Insurance otherwise, known as the Progressive Casualty Insurance Company, provides personal automobile insurance, and other specialty property-casualty insurance and related services in the United States. The company was co-founded in 1937 by Jack Green and Joe Lewis and is headquartered in Mayfield Village, Ohio. It has 25,000 employees in more than 450 offices. It aims to create employee satisfaction by providing them unique work environment. It ensures that the company’s objectives are clearly known and understood by its employees.

Progressive Insurance is said to be one of the largest auto insurers in the United States. It primarily offers its services through its website or by phone and through independent insurance agents. Progressive's Agency business sells insurance through more than 30,000 independent insurance agencies and progressiveagent.com where customers can quote their own policies and then contact an agent to complete the sale. By its strategic ways of out-operating its competitors, it continues to grow and lead in the insurance industry. However, everything has its plus and minus and no single strategy is effective in different circumstances.

Even a strong company like Progressive Insurance also faces challenges in the pursuit of trying to continually reap the advantages of its core competencies and stability of its business.

STATEMENT OF THE PROBLEM

Main Problem:
The strategy that Progressive Insurance has implemented involving immediate response can

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