Professional Communication
Contents Page
* Introduction 1
* Basic Communication 1 * Classification of Communication 1 * Objectives and purposes of Communications 1 * Scope of Communication in any functional Organization 2 * Different mediums of Communication 2 * Modes of Communication 2 * Barriers to Communication 3 * Principles of Effective Communication 3 * Business Correspondence Letters 3 * Enquiries, Quotations, Complaints and Redressal 3 * Sales Promotion Letters 3 * Report Writing and Research Reports 4
* Conclusion 5
* References 6
1) Introduction
Communication brings about unity and purpose, interests and efforts in an organization. There are many different aspects of professional communication that are discussed in this report. When I think of the word communication, words like information, emotions, facts, ideas, opinions, speech, writing, symbols, signs and thoughts are synonymous. My understanding of communication is that it is a means of helping people or groups to understand a certain concept or other information for example memorandums, letters, team briefs, emails, end of day meetings, warnings one on one discussions and many more. All of these eliminate the river of misunderstanding.
2) Basic Communication
Information is the key to communication. Being employed in any organization means that there will be verbal and non-verbal communication which are oral (meetings, team briefs) and written ( warnings, memorandums). If I had to manage an organization, I would spend 85% of my time on communication and dedicate other 15%to other aspects in the business. The reason for this is to make sure that all staff understand their duties, the consequences of not carrying out their tasks and do not mistake communication for dictatorship. Every process from dynamic, social, continuous, spiraling, Interaction and
* Introduction 1
* Basic Communication 1 * Classification of Communication 1 * Objectives and purposes of Communications 1 * Scope of Communication in any functional Organization 2 * Different mediums of Communication 2 * Modes of Communication 2 * Barriers to Communication 3 * Principles of Effective Communication 3 * Business Correspondence Letters 3 * Enquiries, Quotations, Complaints and Redressal 3 * Sales Promotion Letters 3 * Report Writing and Research Reports 4
* Conclusion 5
* References 6
1) Introduction
Communication brings about unity and purpose, interests and efforts in an organization. There are many different aspects of professional communication that are discussed in this report. When I think of the word communication, words like information, emotions, facts, ideas, opinions, speech, writing, symbols, signs and thoughts are synonymous. My understanding of communication is that it is a means of helping people or groups to understand a certain concept or other information for example memorandums, letters, team briefs, emails, end of day meetings, warnings one on one discussions and many more. All of these eliminate the river of misunderstanding.
2) Basic Communication
Information is the key to communication. Being employed in any organization means that there will be verbal and non-verbal communication which are oral (meetings, team briefs) and written ( warnings, memorandums). If I had to manage an organization, I would spend 85% of my time on communication and dedicate other 15%to other aspects in the business. The reason for this is to make sure that all staff understand their duties, the consequences of not carrying out their tasks and do not mistake communication for dictatorship. Every process from dynamic, social, continuous, spiraling, Interaction and
References: * Basic Business Communication- Raj Kumar * Business Communication Today, Random House – Courtland Bovee and John Thill * www.managementstudyguide.com/business_communication.htm