Production and Operation Man
ACourse Name: Production and Operations Management
Introduction to Operations Management
TABLE OF CONTENTS
LEARNING OBJECTIVES ...................................................................................2
ABSTRACT ..........................................................................................................2
1.1 INTRODUCTION ............................................................................................3
1.1.1
What is Operations Management?.................................................................. 4
1.2 WHY IS OPERATION MANAGEMENT IMPORTANT? .................................7
1.3 HISTORICAL MILESTONES IN OPERATION MANAGEMENT ....................8
1.3.1 Industrial Revolution............................................................................................... 8
1.3.2 Post-Civil War Period.............................................................................................. 8
1.3.3 Scientific Management ............................................................................................ 9
1.3.4 Human Relations and Behavioralism................................................................... 10
1.3.5 Operations Research.............................................................................................. 10
1.3.6 The Service Revolution.......................................................................................... 11
1.3.7 The Computer Revolution..................................................................................... 13
1.3.8 Today’s Development ............................................................................................ 13
1.4 HOW TO MAKE DECISION IN OPERATION MANAGEMENT....................14
1.4.1 Strategic Decisions ................................................................................................. 14
1.4.2 Operating Decisions
Introduction to Operations Management
TABLE OF CONTENTS
LEARNING OBJECTIVES ...................................................................................2
ABSTRACT ..........................................................................................................2
1.1 INTRODUCTION ............................................................................................3
1.1.1
What is Operations Management?.................................................................. 4
1.2 WHY IS OPERATION MANAGEMENT IMPORTANT? .................................7
1.3 HISTORICAL MILESTONES IN OPERATION MANAGEMENT ....................8
1.3.1 Industrial Revolution............................................................................................... 8
1.3.2 Post-Civil War Period.............................................................................................. 8
1.3.3 Scientific Management ............................................................................................ 9
1.3.4 Human Relations and Behavioralism................................................................... 10
1.3.5 Operations Research.............................................................................................. 10
1.3.6 The Service Revolution.......................................................................................... 11
1.3.7 The Computer Revolution..................................................................................... 13
1.3.8 Today’s Development ............................................................................................ 13
1.4 HOW TO MAKE DECISION IN OPERATION MANAGEMENT....................14
1.4.1 Strategic Decisions ................................................................................................. 14
1.4.2 Operating Decisions