Process Re-Engineering for Food Court - Vit University Vellore

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PROCESS RE-ENGINEERING - FOOD COURT, VIT UNIVERSITY VELLORE

Introduction to Darling Residency, Vellore:

Darling Residency, Vellore has been in the hospitality industry for quite some time now and continues to serve its client with hospitality and cordial reception. Located at a strategic point in Vellore, this hotel is preferred both by business traveler and leisure tourist alike. The hotel reflects Indian Tradition and heritage at its best. The hotel is a good option if a person wants maximum comfort at reasonable rate. It is one of the most sought after Hotels in Vellore.

Food Court in VIT It was started in year 2004, by the Darling residency, Vellore. It also functions in the Canteen which is located inside the campus. There are around 15000 students are studying in VIT and also it has 5000 teaching and non-teaching staffs. For this huge population, these are the two which provide food for all. The major substitute to Food Court is DVP Bakery and other small coffee shops within the campus and the small restaurants just outside the VIT campus.

The Food Court’s operational time is from 8am to 9pm. Food Court has both a self service area and a table service area, where the price difference is Re.1 per item. It is located next to the Technology Tower, with an area of 600 square meters and serves delicious non-vegetarian and vegetarian food at reasonable prices.

Food Court provides all type of food including some South Indian, North Indian, tandoori, Chinese, snacks, Fresh juice & cool drinks, ice creams, chats and tea & coffee.

Food Court Table Service Area In the Table Service Area, the capacity is 48seats. It is managed by 2 captains, 2 service staff and 1assistance staff.

Peak hours
Morning 9:00am – 10:00am
Afternoon 12:00pm – 2:00pm
Evening 6:30pm – 8:30 pm

**The average time taken to serve a meal during peak hours is ~ 20minutes.

Food Court Self Service Area

In the Self Service Area the system is

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