Process Mapping
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9.13 Interim Report:
Summary
This report offers a basic theory of process mapping in different factors, which has an influence on the service operation management. A basic definition is mentioned to recognize its utilization in the business operation with explain the tools that used to map a process. Various advantages of process mapping are discussed as well. The way of mapping a process in three levels is included to specify the activities in the operation. With a well created process mapping, there are more implementations in different industries, such as manufacturing industry. Severn wastes could be well developed based on the process map to improve the service efficiency.
Contents
Introduction 1 Definition of Process Mapping: 1 Advantages of Process Mapping: 1 Different Levels of Process Mapping 1 Implications and Analysis of Process Mapping 2 Disadvantages of Process Mapping 2 Conclusion 2 Reference 3 Appendix 4
Introduction
It is usually that some processes in service operation management are not sufficiently well defined or described. This could results in the processes are interpreted into different ways, which make confusion and restricting improvement. Therefore, it is necessary to have some recorded visual description of a process. The most effective way could be process mapping. It also connects the business strategy, and plays an important role of to implementing the strategy, as shown in Appendix on Page 4-6. (Charles G. Cobb, 2005, p.3) The theory of process mapping from various aspects will be discussed in details in this report.
Definition of Process Mapping
Process Mapping is a business management technique which involves a service process, is converted into a visual depiction, about how it relates to the activities, to improve the result of a business. A number of mapping tools are included to describe the process from the beginning to the end in different types and each of them represents different action within a
9.13 Interim Report:
Summary
This report offers a basic theory of process mapping in different factors, which has an influence on the service operation management. A basic definition is mentioned to recognize its utilization in the business operation with explain the tools that used to map a process. Various advantages of process mapping are discussed as well. The way of mapping a process in three levels is included to specify the activities in the operation. With a well created process mapping, there are more implementations in different industries, such as manufacturing industry. Severn wastes could be well developed based on the process map to improve the service efficiency.
Contents
Introduction 1 Definition of Process Mapping: 1 Advantages of Process Mapping: 1 Different Levels of Process Mapping 1 Implications and Analysis of Process Mapping 2 Disadvantages of Process Mapping 2 Conclusion 2 Reference 3 Appendix 4
Introduction
It is usually that some processes in service operation management are not sufficiently well defined or described. This could results in the processes are interpreted into different ways, which make confusion and restricting improvement. Therefore, it is necessary to have some recorded visual description of a process. The most effective way could be process mapping. It also connects the business strategy, and plays an important role of to implementing the strategy, as shown in Appendix on Page 4-6. (Charles G. Cobb, 2005, p.3) The theory of process mapping from various aspects will be discussed in details in this report.
Definition of Process Mapping
Process Mapping is a business management technique which involves a service process, is converted into a visual depiction, about how it relates to the activities, to improve the result of a business. A number of mapping tools are included to describe the process from the beginning to the end in different types and each of them represents different action within a