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https://www.vidalhealthtpa.com/home/Claim-Guide/Process

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I wish to thank you and the Vidal Health TPA team for extending impeccable services to
ACS India. Very few people have the qualities of 110% plus service as tag lines and Vidal
Health TPA is one of them. Thanks for being there with us when it gets down to making it happen for our employees.
Arpana S. Mehra,
Vice President - Human Resources
Bangalore

Process Flow Chart
Cashless Procedure
If you are planning hospitalisation
You need to do the following …
Fill the Pre-Authorisation Form, available with the Network Hospitals upon showing Vidal Health Card. This can also be obtained from any of the Vidal Health TPA Pvt Ltd branch offices or can be downloaded from this site.
Submit/Fax the Pre-Authorisation Form at our local branch office 4 days in advance.
If your hospitalisation is authorised, then ensure:
a. You pay for non-medical expenses and
b. Sign the relevant documents including a claim form before leaving the hospital/ getting discharged
If your hospitalisation is rejected, then you can then submit a claim for reimbursement purpose at the Vidal Health TPA Pvt Ltd
Branch office near you. (See Claims Settlement Procedure)
REMEMBER! - Vidal Health TPA Health Card issued to you is NOT a Credit Card, it is just complementary to your Mediclaim policy, and only on verification of your coverage, will you be given CASHLESS treatment Your cashless treatment will begin at the hospital, only after the hospital receives Authorisation confirming the same.
When you need emergency hospitalisation
Please follow the guidelines and update your family members so they would know what to do:
Get admitted into a network immediately
Please inform your family member

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