Process Essay: What Makes Target So Successful

What Makes Target So Successful I am going to compare Target against Wal-Mart . Target does a variety of things to ensure that its employees are successful at their jobs and to make sure guests are provided with the best customer service possible. Target uses different technology to communicate quickly between members and to respond to guest as quickly as possible. Target starts the process of great customer service by hiring the best people for the job. Target has a lengthy interview process that includes multiple interviews and tests before a person can be hired. Once an employee is hired, a lot of money is invested to ensure proper training of each and every employee. Target does their best to try and ensure they hire not only good team members, but great managers to lead the team members. After an employee is hired, they instill their motto of “Fast, Fun, and Friendly” into each employee.
If the library allows me, I am going to borrow two walkies. If walkies are unavailable, I can use cell phones as a backup. I’m going to ask for 4 volunteers. There will be Team Target and Team Wal-Mart. I will give one person on each team an item that a customer is going to ask for (I will be the customer). I will then give Team Target the walkies. I will ask the people with the items to go anywhere they want to inside or outside of Flory, out of sight. I will then pretend I’m a customer and ask both people for the item that I sent with their team mates. I will have both teams use the current communication method that the stores they represent use. Team Target will get on the walkie and say, “Team, where can I find (whatever item it is I will give them)?” The other Target team member will say, “It’s in (and give their location).” Team Wal-Mart will use the guessing method and have to look for where their team member is. I will time them both and see who can help the customer