Process Design Matrix OPS/571

Topics: Pizza, Papa John's Pizza, Pizza delivery Pages: 3 (857 words) Published: October 18, 2013
University of Phoenix Material

Process Design Matrix

Complete the process design matrix.

Write an executive summary identifying appropriate design approaches for a selected product and service.

Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.

Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.

Process Design Aspect
Service
Product
Design focal point

Strategy

Deliver pizzas to customer within 45 minutes. No sit down areas, carry out or delivery only. Process design approach
Spa/Pool water analysis (Swim World Inc.) Personal Attention.

Process map

Process Performance Measurement
How many customers you attend everyday (Swim World Inc.)

Factory location

Papa John’s Pizza, located in the middle of the busiest street in town. Facility layout
Spas in the back of showroom while the Patio furniture and Lawn ornament were in the middle with a scene in the showroom window Repair room in the back.

Process design

Scheduling

Schedule 3 drivers for every in store worker. One shift lead in the store at all times. Producting planning

Workforce
Manager and one sales representative.

Quality

Capacity

Inventory
Inventory is changed out with the other two stores every 3-6 months allowing customers to see a wide variety of the company’s stock.

When working for Swim World Inc. it was necessary to help customers in various situations. Customers would bring in their water from pools or spas to be tested and get advice on how best to keep them balanced. It was the duty of the sales representative or manager to help the customer with this important aspect of owning a pool or spa. If the customer had an older spa and was looking at the...
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