Process Design in Operations Management

Topics: Bread, Seventh-day Adventist Church, Output Pages: 5 (1544 words) Published: August 29, 2011

1.1 Blantyre Adventist Hospital
Blantyre Adventist Hospital (BAH) is a 35-bed hospital with outpatient clinics and two operating theaters located in Blantyre which is one of Malawi’s commercial cities. It is a private hospital which is run by the Seventh Day Adventist Church in Malawi. The hospital employees more than six hundred people including doctors and nurses.

1.2 Bakers Pride Limited
Bakers Pride Limited is a confectionery company baking bread, rolls, cakes, pies and pastries. Bread is the company’s main product and is sold to a cross section of customers who take it along with tea for their breakfast. The company’s products are sold through supermarkets, food shops, grocery stores and the company’s own shops which sell bread sandwiches, snacks for take-out or on-premise consumption with tea or soft drinks. 1. Differences between Blantyre Adventist Hospital and Bakers Pride Limited The following presentation compares and contrasts Blantyre Adventist Hospital which is basically a services output organisation and Bakers Pride Limited which is a product output organisation in the following areas: 1. The process of transformation of inputs to outputs

2. Process and capacity design.
3. Supply chain management.
4. Scheduling.

2.1. The process of transformation of inputs to outputs
The creation of goods or services involves transforming or converting inputs into outputs. (William J. Stevenson 8th Ed.: 4). 2.1.1 Inputs
The inputs for the two organizations include employees, facilities, buildings, equipment, laboratories, capital, energy, information and managerial. Some of these inputs are standardized for a particular organization while others are common in both organizations. For example, Bakers Pride has High-speed machinery which can accomplish the kneading and ripening processes in a matter of seconds while as Blantyre Adventist Hospital has equipments like anaesthesia machines, vital signs monitor surgical tables. These equipments are for specific purposes within their organisations but their degree of flexibility is not the same. For example the equipments for Bakers Pride are specifically for production of bread and other confectioneries while the equipments for Blantyre Adventist Hospital can be used on many patients according to doctors’ need for specific information. This also shows that the equipments used at Blantyre Adventist Hospital are mostly used to provide information to the doctors while the equipments used at Bakers Pride Limited are for production of goods.

The inputs for

Apart from sliced white bread, the company also offers myriad wheat breads and multigrain breads and snacks. Raw Materials
In producing its products, Bakers Pride uses three basic ingredients: grain, water, and bakers' yeast. The grain is ground according to the type of bread being made. All grains are composed of three parts: bran (the hard outer layer), germ (the reproductive component), and endosperm (the soft inner core). All three parts are ground together to make whole wheat and rye breads. To make white flour, the bran and the germ must be removed. Since bran and germ contain much of the nutrients in grain, the white flour is often "enriched" with vitamins and minerals. Some white flour has also been fortified with fiber and calcium. The grinding of the grain takes place at grain mills and then sold to the bakery in bulk. The bakery keeps the grains in storage sacks until they are ready to be used. In the baking factory, water and yeast are mixed with the flour to make dough. Additional ingredients such as salt, fat, sugar, honey, raisins and nuts are also added in the factory. The Manufacturing Process

Mixing and kneading the dough

Supply Chain Management
Supply chain management is the coordination of production, inventory, location and transportation among the participants in a supply chain to achieve the best mix of responsiveness and for the market...
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