Problem Face by Student in Open Distance Learning

Topics: Higher education, Service system, Quality of service Pages: 21 (4747 words) Published: July 16, 2010
Malaysian Management Review
COMPARATIVE ANALYSIS OF STUDENTS' SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN MALAYSIA DR CHAVIDI NAGA SIVANAND - Faculty of Business and Law, Multimedia University, Melaka KUNARAJAH NAGALINGAM - Centre for Professional Education and Development, KDU College, PJ [pic]


Privatization has become a global phenomenon. It is essential to look into the quality of performance of the private sector,
especially in fields like education. The current study is such an effort. It made use of the data from the students of two
public and two private universities to compare the performance of the universities from the viewpoint of students' satisfaction level. It is interesting to note that the private sector is
giving tough competition and even sometimes outperforming the public sector. This could be encouraging information for the government bodies to go ahead with the liberalization process for more economic benefits. However, policy makers should be cautious in verifying the quality of performance by both public and private sectors by setting good standards.


The economic growth and prosperity of any country depends on its resources. Among all the resources, manpower has played a
crucial and pivotal role in driving the economy. It is an
undisputed fact that intelligentsia rules the world. This
intelligentsia of the people in any country comes from proper education and development. The right education to the people of a nation is the responsibility of its government. This is no exception for Malaysia. The Malaysian government has always

given priority to education. The growth, development and
progress of a nation is dependent on national education
attainments. The government has made a point to provide standard education for its citizens. The access to education is a
fundamental right for every Malaysian child of school-going age, which begins at six years old.

The Malaysian Education Policy

The Malaysian Education Policy is founded on the principles of the RUKUNEGARA. This philosophy embraces a holistic and
integrated approach in imparting knowledge, skills, balanced development of the whole person, i.e. body (physical), soul
(intellect and emotions), spirit, good virtues and positive
attitudes, hinging on a strong belief and devotion to God.

The Malaysian government has evolved from time to time, to
increase the standard and quality of education. This is to
produce knowledgeable manpower, which is needed for today's
society. However, every one takes a risk in education. Places in the local government universities are limited and very
competitive. The government faces the same problem every year, where there are too many applicants applying for the places in public universities but the government is unable to accommodate all of them due to limited resources in the local government universities. Thus, the growth of the private sector is


The Malaysian government has taken the step of tabling the
Private Higher Education Bill in Parliament to enable the
establishment of foreign university branch campuses in Malaysia. It has become one of the fastest growing industries in Malaysia today. The government has taken responsibilities to invite
premier universities with good financial background,
infrastructure and expertise in Science and Technology to set up a base or a branch campus. This step will definitely provide more tertiary education opportunities for the Malaysian
community and also create healthy competition among public

The Malaysian government has called on the private sector to play a bigger role in providing higher education. Some of the local private corporations such as Tenaga Nasional Berhad,
Petronas, Telekom Malaysia, Edaran Otomobil Nasional (EON),
Permodalan Nasional (PNB) and Renong have announced plans to set up institutions of higher learning and universities. Some have already set...

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