Problem Arise from Indian Call Center

Problems arise from the case: Recently, India dominates the call center employment in Asia. Expansion of call center in India may bring economic opportunity but it faces some kinds of problems which are figure out from this case are given below: * The Indian call center industry may be large but it far from stable. * The wages are very low comparatively with USA, Australia and others European countries. * For non-Indian or non-English speaking clients outsourcing of interactive service workers is more problematic. * Most of the time workers has to face the accent problem while they are delivering their services to customers * The call center labor process is not standard in India. * In call center the participation rate of women employment is may be huge but most women are pulled into deskilled occupation and though call center employee has to be emotional and aesthetic, women are more preferable for this job. * This call center job for labor does not give further opportunity. * The cultural diversity which makes some sort of cultural change of workers forcefully because of adopting foreign culture in order to deliver the services to the different cultural consumers. * To satisfy the customer’s workers sometimes has to use fake identity which makes worker unsatisfied. * The most serious problems in call center industry is the high turnover rate within the organization. The 22% average turnover rate in indie is one of the highest turnover rate in world where recent report shows the turnover rate is 40 to 60 percent. * Beside that one of the major challenge for the establishment of call center in India is the cultural and linguistic diversity within India, most recently India and the