Prject Management
PHASE 9: OPERATIONS AND MAINTENANCE PHASE
During the Operations and Maintenance Phase, the information system’s availability and performance in executing the work for which it was designed is maintained. The State realizes the largest value for the system during this phase. System operations continue until the system’s termination date, when the next phase, Disposition, begins. 1.0
OBJECTIVE/GOALS
Objective Successful completion of the Operations and Maintenance Phase should comprise: • Management of changes to the system to support end users • Monitoring of system performance • Performance of required security activities such as backups, contingency planning, and audits • Continuation of end user support through training and documentation Goals The purpose of the Operations and Maintenance Phase is to ensure the information system is fully functional and performs optimally until the system reaches its end of life. 2.0
DELIVERABLES AND APPROVALS
SDLC deliverables help State agencies successfully plan, execute, and control IT projects by providing a framework to ensure that all aspects of the project are properly and consistently defined, planned, and communicated. The SDLC templates provide a clear structure of required content along with boilerplate language agencies may utilize and customize. State agencies may use formats other than the templates, as long as the deliverables include all required content. The development and distribution of SDLC deliverables: • Ensure common understanding among Systems Team members and stakeholders, • Serve as a reminder of specified plans as projects become increasingly complex, • Provide agency senior management and other State officials insight into project risks and ongoing performance, • Encourage the execution of repeatable and consistent processes, • Facilitate the implementation of project management and agency IT best practices, and • Result in a comprehensive record of project performance useful for many purposes
During the Operations and Maintenance Phase, the information system’s availability and performance in executing the work for which it was designed is maintained. The State realizes the largest value for the system during this phase. System operations continue until the system’s termination date, when the next phase, Disposition, begins. 1.0
OBJECTIVE/GOALS
Objective Successful completion of the Operations and Maintenance Phase should comprise: • Management of changes to the system to support end users • Monitoring of system performance • Performance of required security activities such as backups, contingency planning, and audits • Continuation of end user support through training and documentation Goals The purpose of the Operations and Maintenance Phase is to ensure the information system is fully functional and performs optimally until the system reaches its end of life. 2.0
DELIVERABLES AND APPROVALS
SDLC deliverables help State agencies successfully plan, execute, and control IT projects by providing a framework to ensure that all aspects of the project are properly and consistently defined, planned, and communicated. The SDLC templates provide a clear structure of required content along with boilerplate language agencies may utilize and customize. State agencies may use formats other than the templates, as long as the deliverables include all required content. The development and distribution of SDLC deliverables: • Ensure common understanding among Systems Team members and stakeholders, • Serve as a reminder of specified plans as projects become increasingly complex, • Provide agency senior management and other State officials insight into project risks and ongoing performance, • Encourage the execution of repeatable and consistent processes, • Facilitate the implementation of project management and agency IT best practices, and • Result in a comprehensive record of project performance useful for many purposes