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Principles of Personal Responsibilities and Working in a Business Environment

By Hanlou51 Jan 23, 2013 914 Words
Business Administration Level 2
Hints and tips for Unit 1 Assessment

(NB: Please don’t cut and paste from websites as this is not acceptable practice for assessment purposes.)

If you wish to use other information you have researched beyond the course materials:

1. Make sure it is additional to the Business Administration course material. 2. Make sure it supports/is relevant to your answer.
3. Quote the source.

The main thing to remember when constructing each answer is to be as robust as you can. Try to include as much relevant detail from the learning materials as you can. It is very important to use your own words. The following information should be helpful to you. If you have any queries get in touch with your tutor using v-mail.

Section 1

Q2a & b. This question is in two parts and you must give three key areas of legislation that affect both the employer & the employee. The key areas of legislation can be the same for both the employer and employee.

Q4. In this question you need to describe how representative bodies can support employees. A good source of information regarding trade unions can be found at www.tuc.org.uk

Q5. This question is in two-parts (employer & employee responsibilities) and you must answer both parts to pass the question successfully. In addition to the learning materials EHRC - Advice and guidance has some excellent information which will help you answer this question.

Q6. This is a three-part question in which you need to give a benefit for the employer, a benefit for the employee and a benefit for the organisation as a whole.

Section 2

Q1. You need to give both employer & employee responsibilities for health, safety & security. In addition to the course materials www.hse.gov.uk gives good information on employer & employee responsibilities for health & safety.

Q2. Why does managing health & safety properly make good business sense? In addition to the learning materials a good article on this can be found at http://www.healthandsafetyworksni.gov.uk/whymanagehealthandsafety

Section 3

Q1. You need to complete all parts of the table giving two examples for verbal, non-verbal & written communication. In the description column you need to give a description of the communication methods you are giving as your answer. It is not sufficient just to list the communication methods as your answer.

Q2. If you needed to speak with your Manager regarding a confidential issue how would you communicate this with them i.e. face-to-face, telephone, email. Would it be done in private or a public place where people can hear you?

Q3. As well as the course a good article on active listening can be found at http://www.mindtools.com/CommSkll/ActiveListening.htm

Section 4

Q1. You need to explain why having standards of work is important and not give different types of standards of work e.g. must answer 10 telephone calls in an hour. If you didn’t have standards of work how would you know if you are doing a good job or not? How will colleagues who depend on know what to expect of you if you don’t have standards?

Q2. By been willing to take on new challenges will this make you more valuable to the organisation or not? Will you learn new skills? If you resist new challenges and change how will your colleagues feel about you?

Q3. If you are honest and respectful to your colleagues how do you think this will make the work environment? Will it help build better working relationships or not? Also how would you expect them to behave towards you if you unfriendly and unhelpful to them.

Section 5

Q1. Why is it important you meet work standards set of you? What would be the consequences of you not meeting your work standards?

Q2. What tools and techniques can you use to plan your work? You need to describe two methods you can use to plan your work. A good source of time management tools and techniques can be found at http://www.mindtools.com/pages/main/newMN_HTE.htm

Q3. You need to select two communication methods you could use to keep people informed of your work progress i.e. face-to-face, telephone, email, meetings and give a benefit and drawback for each of them.

Section 6

Q1. Why is it important that you keep improving your performance at work? Could improving your performance at work lead to career progression, better rewards whether they be financial or not, gaining more job satisfaction or you seen by your employer as more valuable to the organisation?

Q2. You need to give specific ways in which you can improve your performance at work. Could this be by undergoing training, work shadowing, having a coach/mentor at work or having a learning plan? You need to describe how these can improve your performance at work.

Q3. What types of careers could you do? Be specific with your answer.

Section 7

Q1. You need to identify what type of problems can occur in a work environment.

Q2. Ensure you complete all sections of the table giving a detailed explanation of how you would deal with the problems.

Q3. Complete all sections of the table. Problems that you can’t resolve yourself how are they referred to other people? Is this done verbally or have you got to complete a form for example?

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