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Principles of Management-Consulting Presentation

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Introduction
• Mission

• Organization
• Task

Structure

Force

• Change

• Span

of Control

• Implementation

“Every Pet, Every Parent, Every Time”

Presented by: Front & Center Consulting Co

Today’s Objective
✦

The mission of the F&CCC is to provide recommendation to the
PetSmart Board of Directors regarding implementation of activities that will assist
PetSmart to achieve its goals, to implement the new technology, to cut costs, to increase productivity and to maximize the efficiency.

Organizational Structure
By Graham

Organization Structure
CEO /

President
Region 6

Sr. VP

IT
Finance /

Acct.

Merch.

HR
Region 1

Sr. VP
Region 1

Sr. VP

IT

Finance /

Acct.

Merch.

Store Ops.

Region 5

Sr. VP
Region 2

Sr. VP

Region 3

Sr. VP

Distr.

Regional

VP
Regional

Mgr.
Area Mgr.
Distr.
Mgr.

Store 1

Store 2

Store 3

Store 4

Region 4

Sr. VP

Organization Structure
FACTOR

TALL
FLAT
ORGANIZATION ORGANIZATION

Span of Control

Narrow

Wide

Subordinates

Few

Many

Relationship

Informal

Formal

Coordination

Challenging

Good

Cost

High management cost Less costly

Communication

Distorted and complex Less bureaucracy

Decisionmaking

Delayed

Fast

Internal
Growth

Clear progression and promotion Reduced opportunities External
Growth

Limited

Tall Organizations
✦

Are more expensive because of the number of managers involved. ✦

Foster more communication problems because of the number of people through whom information must pass. Streamlining
Streamlining involves removing one or more layers middle managers

Streamlining can:

üCut the costs of paying many managers

üImprove communication

üEmpower the remaining workers if they are given

extra responsibilities

XResult in a loss of experienced, skilled managers

XBe costly initially in terms of redundancy and training

Organizational Structure
• There is no absolute “right” way to structure a business –Must use structure that
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