Principles of Communication in adult Social Care Setting
1.1 Identify the different reasons people communicate. Communication is needed to be able to express feelings, wishes, and needs. It helps makes and develops relationships with another person. Communication is paramount in a care setting, as you can build trust with a resident and also have a good working relationship with that person and their families. 1.2 Explain how communication affects relationships in an adult social care setting. Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever possible. Good communication with families also puts them at ease as they know that you are listening to their relative and also passing relevant information on to either senior staff or to health care professionals if needed. Communication from shift to shift is also imperative as any changes or “issues” need to be passed on to the new shift to ensure continuity of care. Daily notes, health care professional notes etc. are another way of effective communication between staff. It also means that when members of staff have had a few days off they can easily be brought up to date on a resident’s needs. Communication with a resident with dementia can be challenging, especially if they have dysphasia, however body language and certain “noises” that they make can give us the answers that we need.
2.1Compare ways to establish the communication and language needs, wishes and preferences of an individual Communication needs and preferences are normally discovered through a residents care plan. The needs are passed either via themselves, or can be via family or health care professionals. If a residents needs change, then this will be handed over through senior members of staff and also through colleagues. If a residents communications skills deteriorate then changes are made to their care plans and passed through to staff via handovers and colleagues.
2.2 Describe the factors to consider when promoting effective communication Communicate in a clear way, speak clearly and slow enough to ensure they understand what you are saying, also some deafness could be a factor, don’t shout at the resident though, speak closer to them as shouting can make what you are saying sound aggressive. Be aware of their personal space, do not speak down to them, make sure you have eye contact with them. Look at their posture and body language; this can say a lot about how they are feeling. Respect their dignity and ask if they would rather speak privately about something specific. Promote active listening so they are confident that you are listening to them and they have your complete attention. Acknowledge what they are saying to you and you empathise or understand what is being said, this promotes good communication with your resident.
2.3 Describe a range of communication methods and styles to meet a individual needs. Non-verbal
Eye contact - have good eye contact with your resident, this ensures they know you have their complete attention. Touch – reassuring touching can promote secureness in a situation, but beware if a resident moves away from your touch as they not like this. Physical gestures – can be the most effective non-verbal communication method to express meaning in what you are saying. It can also be a way of communicating silently, or to add more meaning to a conversation, i.e pointing at something, like a bed or a bathroom. Body Language – Using your body language is key also when communicating with a resident, a lot of the time you will do unknowingly as you use it on a day to day basis, being an open frame to a resident makes you look interested and happy to be there. Having arms folded and turning slightly away from them would look like you’re not interested in what you are...
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