1.Understand why effective communication is important in adult social care settings.
1.1 Identify the different reasons people communicate.
a) They want to express their wishes, thoughts, believes etc.
b) They do not want to be lonely.
c) They want their needs to be met.
1.2 Explain how communication affects relationships in an adult social care setting.
Good communication helps to meet individual’s needs and improve the quality of people’s lives. People feel not isolated, they feel that they are in community, where they could get support, help. The ability to communicate well helps to build good working relationships. Communication can have a positive or negative effect on everything you do at work.
2. Understand how to meet the communication and language needs, wishes and preferences of an individual.
2.1Compare ways to establish the communication and language needs, wishes and preferences of an individual.
You can discover communication issues by observing an individual. You can find out about how a person communicates and what the differences are between his or her way of communicating and your own.
Observation should be able to establish:
Which language is being used.
If there is any disability or physical illness.
If there is a learning disability.
If the service user experiences any hearing or visual impairment.
Also you can discuss with colleagues who have worked with the individual before and who have background information and advice.
Consulting other professionals who have worked before.
Reading care plan/history. Finding out about individual’s particular illness or disability.
Taliking to family and friends.
Any of these factors could have a bearing on how well you will be able to communicate with someone and what steps you may need to take to make things easier.
2.2 Describe the factors to consider when promoting effective communication.