Preview

Prestation of Unilever Bangladesh

Satisfactory Essays
Open Document
Open Document
289 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Prestation of Unilever Bangladesh
UNILEVER CUSTOMER SERVICE

Introduction: increasing customer service standards is considered highly important to companies consumers prefer to shop or use services from companies that have highly quality customer service. in this section have discussed about uniliver company’s customer service. Uniliver customer service analyst salaries: unilever customer service analysts earn $40k annually. This is $2k more than career bliss average customer service analyst salary and $21k less than the average uniliver employee.
$40k average customer service analyst salary…
$61k average salary at unilever

Institute of customer service: unilever also turned to the institute of customer to develop a set of service standards that would from the pillars of the learning framework, and to create a programmer personal development to help stuff deliver these standards.

Excelling in customer service: bran will always be a nebulous term. Although recent research shows that it can be responsible for nearly 15% of total worth.

Cultural shift: external accreditation is a key aspect of the new customer service ethos at unilever and the foundation certificate is designed as on entry route into the institutes’ professional awards.

Customer service training program: under a customized training program uniliver is leadership to help veterans gain the tools and opportunities they need to perform services for the unilever customer development organization.
Customer development: very strong interpersonal and analytical skills. A strong customer focus and the ability to develop strategies to meet the needs of customers and unlever business.. Practical creativity that focuses on results..
Conclusion:
unilever company is one of the biggest company in the world. It has a good reputation about its customer service.

You May Also Find These Documents Helpful

  • Better Essays

    MKT 571 Week 3

    • 1689 Words
    • 5 Pages

    Unilever is an international conglomerate consisting of over 400 brands in several different markets. From creating brands to mergers with other companies, Unilever is dominating many markets by offering thousands of products to different consumers. This research will discuss the history, market segmentation, and the target markets of Unilever.…

    • 1689 Words
    • 5 Pages
    Better Essays
  • Good Essays

    MGT466_Analytical Essay

    • 498 Words
    • 2 Pages

    service, and overall value to customers is at the heart of our strategies. As an instrumental part of…

    • 498 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Unilever will increase their 81% market share, and prevent attack from P & G. Unilever cannot only satisfy their low income consumers, but they can also maintain the consumers of OMO. They will gain expertise and can apply it to other categories. Financial analysts will praise them and top students will line up to work for them.…

    • 252 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Article Summary

    • 335 Words
    • 1 Page

    In this article, the author, Debra Barrow, talks about how customer service has changed from the good old days of full service gas stations and face to face communication to todays self-serve, pre-recorded society. Customers back then were fiercely loyal to your business when you gave them good service in virtually any type of businesses. She examines if the downturn in the economy has something to do with the lowering of the level of customer service or if it has just been happening for a while.…

    • 335 Words
    • 1 Page
    Satisfactory Essays
  • Satisfactory Essays

    -If I was a customer at Untied Booksellers I would expect a excellent service. I say that because of the way they run things. They put their employees though extensive customer service training so I think they have no reason to not have excellent customer services. I would want to be helped if I asked for it in a quick manner, just because that is the environment at United…

    • 277 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Training Plan

    • 1446 Words
    • 6 Pages

    By training the team in customer service, they will better learn how to serve their customers and by doing so, will hopefully help to form business relationships with the customers and increase the rate of return customers. With the amount of competition in the market today, it is important to be able to keep customers. The ability to solve problems and form relationships with customers is crucial. (Cascio, 2005)…

    • 1446 Words
    • 6 Pages
    Powerful Essays
  • Best Essays

    As previously mentioned Unilever is a worldwide company which turnover billions of pounds in multiple countries. The greatest increase in market over the past has been in Asia with the most turnover in terms of product being in personal care as shown in figure 3 below.…

    • 3703 Words
    • 14 Pages
    Best Essays
  • Good Essays

    Customer relations are so important to the welfare of a business; good customer service could be the tie that binds a company with their clients. One factor that…

    • 744 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Unilever was formed in 1930 by the merger of British soap maker Lever Brothers and Dutch margarine producer Margarine union. The merged unit formed two separate entities Unilever Plc in London and Unilever NV in Rotterdam. A few of the popular brands of Unilever are Knorr, Lipton, Flora, Becel, Bertolli, Slimfast, Hellmann’s, Bird Eye, Omo, Domestos, Surf, Radiant among others. Its personal care brands include Dove, Lux, Axe, Vaseline, Sunsilk, Signal, Pond’s and Lifebuoy.Unilever’s revenue for 2005 was Euro 39.67 billion with an employee strength of 2,06,000 people worldwide.…

    • 1314 Words
    • 6 Pages
    Good Essays
  • Best Essays

    Farner, S., Luthans, F. and Sommer, M, S., 2001. An empirical assessment of internal customer service. Managing Service Quality. 11 (5). pp.350 – 358.…

    • 3512 Words
    • 11 Pages
    Best Essays
  • Powerful Essays

    hfhf

    • 2379 Words
    • 8 Pages

    This is an individual project. Students will be given two case study scenarios and will have to answer a list of specifications in regards to meeting internal and external customer requirements and delivery of quality standards. Once completed, please print and submit it to your Trainer/Assessor in class.…

    • 2379 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Zeithaml, V. A., Berry, L. L. & Parasuraman, A. (1990) Delivering Quality Service: Building customer perceptions and expectations. The Free Press, New York…

    • 4188 Words
    • 17 Pages
    Powerful Essays
  • Powerful Essays

    Financial Analysis

    • 5178 Words
    • 22 Pages

    procter & gamble v/s Uniliver Project Report Financial Analysis Section (A) Table of Contents Acknowledgement 4 UNILIVER 5 History 5 Introduction 5 Business Vision 5 Mission Statement 6 Brands of Uniliver 6 PROCTER & GAMBLE 7 Introduction 7 Business Vision 7 Mission Statement 7 Brands 7 Uniliver Financial Statements Ratios Analysis (2012 v/s 2013) 8 Information to Management 8 1. Operational Analysis 8 Gross Margin 8 Profit Margin 8 2. Resource Management 8 Asset turnover 8 Working capital Management 9 Operating cycle 9 Inventory Turnover 9 Receivables Period 9 Cash Cycle…

    • 5178 Words
    • 22 Pages
    Powerful Essays
  • Better Essays

    This Multi National Company has over 160.000 employees, from which 97.000 work in Asia, Africa and CEE, 41.000 in the Americas and 29.000 in Western Europe. Unilever invests a lot in R&D and has “more than 6,000 scientists, engineers, chefs and technicians working in Unilever 's R&D centres around the globe, inventing new products and improving existing products to delight consumers everywhere”, even though the largest part of the company’s employees are factory workers. (www.unilever.com)…

    • 1764 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    Unilever Business Manual

    • 8605 Words
    • 95 Pages

    The business manual is constructed to be beneficial to the point of view of a new employee…

    • 8605 Words
    • 95 Pages
    Powerful Essays