Practicum: Tour Guide and Elementary School

Topics: Tour guide, Provinces of the Philippines, Hospitality occupations Pages: 6 (1820 words) Published: September 24, 2014
SWOT ANALYSIS
STRENGTHS
Specialized in educational field trips
Having a huge variety of customers in different areas in Philippines •Well trained account executives and tour facilitators
Affordable tour packages
Having its own website
Having a partnership with bus companies, hotels, restaurants, and other establishments •Also offers international tours
WEAKNESSES
Lack of Tour guides
Having one branch only
Having a small facilities
Add more cars for family and group tour
Doesn’t have their own tour bus
They don’t have any brochures and flyers for marketing strategy.

OPPORTUNITIES
Can hire more expert tour guides
Can open more branches
Also offer a tour in European countries
Give a discount for those group of students who loves to travel THREATS
Increasing number of travel agencies
Changing the demands of the people
Increasing prices of some bus companies
Clients that are not satisfies with the tour operations
BUSINESS SIZE AND MANPOWER DEVELOPMENT
Number of Branches
Tuesday Tours and Travel have only one office located at Unit 220 2nd floor Rosewood Bldg. between 10th and 11th avenue Grace Park Caloocan City. Staffs
Mr. Manu Del Rosario -Owner General Manager, DOT accredited Tour Guide Specialist Ms. Primadona Atienza - Reservation Specialist
Mr. Ray Anthony Velarde -Marketing Specialist
Ms. Emily Verzo -Reservation Officer
Mr. Michael Garcia - Marketing Specialist
Mr. Efren MendozaHead - Tour Guide (Domestic)
Mr. Louie San Martin -Head Tour Guide (Field Trip)

LIST OF CLIENTS
Manpower Corporation- July 2011, Cebu and Bohol Tour, 40 pax •Infosoft Philippines- June 2011, Ilocos Tour, 60 pax
DBH Group of Companies-May 2011, Zambales Tour, 60 pax
DepEd-District of Sta. Maria- May 2011,Team Building, Pampanga- 40 pax •Honda Parts and Sales- June 2011, Cebu and Bohol Tour, 20 pax •Batch 1975 from Pampanga- May 2011, Puerto Princesa Tour and Boracay Tour, 20 pax •SK Quezon City- Ilocos Tour-May 2011, 20 pax

Educational Tour ( Department of Education, District of Sta. Maria Bulacan)- 3500 pax, Subic Tour, January 2011 •Manggahan Elementary School •Lalakhan Elementary School
Bulac Elementary School
Kaylawig Elementary School
Sta. Clara Elementary School
Sto. Tomas Elementary School
Caysio Elementary School
Caypombo Elementary School
Guyong Elementary School
M.Sapa Elementary School
M.Parang Elementary School
Balasing Elementary School
Bagbaguin Elementary School
Silangan Elementary School
Rizal Technological University-Mandaluyong- Cavite and Tagaytay Tour, 500 pax, October 2010 •St. Joseph Thaddeus Academy, Meycauayan Bulacan- 100 pax- Subic and Pampanga Tour, November 2010 and November 2009

CASE PRESENTATION AND DISCUSSION
Problem
The Company issues that once I’ve encountered are complain of clients in our tour guide and the dirty water comes from the faucet of the hotel in Ilocos Norte. This are the following complains: Complains in our tour guide:

She/he said that our tour guide are not dressed decently •She/he said that we are making money on them.
She/he said that “I am expecting an Educational Tour but where is the Educational”. So immediately we talked inside the bus when we knew the girls complains but we don’t even know who the complainant is because she/he sends a message in our office using an identifiable number so our tour guide explain inside the bus about those matters and after explaining still the complainant inside our bus is still mysterious so we decided to made an apologize. Complains in dirty water of the hotel

The water from of the hotel is not safe to drink ( I knew its true) •They cannot take a bath on that kind of water.
So we talked to the manager of the hotel that we need clear water urgently because our clients are doctors and the other one brought their baby. So the...
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