Practicum Report: Training in the BarCIE International Center

LA CONSOLACION UNIVERSITY PHILIPPINES
College of Hospitality Management Catmon, Malolos City, Bulacan

Practicum Part – 1 Report
BarCIE International Center
Catmon, Malolos City, Bulacan

Presented to:
Mr. Michael B. Carreon
Practicum Coordinator

In Partial Fulfilment of the Requirements for the Degree of
Bachelor of Science in Tourism Management (BSTM)

Presented by:
Chelsea Jane O. Ramos
BSTM 2

SY 2013-2014

TABLE OF CONTENTS
Acknowledgment...…………………………………………………………. ii
I. Introduction ………………………………………………………………… 6
II. Practicum Site ……………………………………………………………... 6
A. History .…………………………………………………………………. 8
B. Location Map ………………….……………………………………….10
C. Mission …………………………………………………………………11
D. Vision ………………………….………………………………………..11
E. Organizational Chart ………………………………………………….12
F. Department
1. Front Office .………………………………………………………. 13
1.1 Supervisor
1.2 Description
1.3 Role on Training
1.4 Policies and Procedures
2. Housekeeping …………….……………………………………… 18
2.1 Supervisor
2.2 Description
2.3 Role on Training
2.4 Policies and Procedures
G. Products and Services ……….…………………………………….. 23

III. Weekly Accomplishment Report .........................................................23
IV. Learning Insights
1. Front Office ……………….……………………………………… 27
2. Food & Beverage…………....…………………………………… 31
3. Housekeeping ……………………………………………………. 36
V. Documentation
1. Pictures ……………………………………………………..……..41
2. Daily Time Record …………………………………………..…… 46
3. Endorsement ………………………………………………….….. 49
4. Reply Slip ……………………………………………………….… 50
5. Evaluation ……………………………………………………….…51
5.1 Front Office
5.2 Food & Beverage
5.3 Housekeeping
6. Certification ……………….……………………………………….55
VI. Appendices …………………..…………………......……………………..56
VII. Resume [with picture].........……………………......…………………….57

ACKNOWLEDGMENT
I take this opportunity to express my profound gratitude and deep regards to the following people;
To God