Practicum Report

Topics: Makati City, Room, Dusit Thani Group Pages: 6 (1020 words) Published: April 2, 2013

Ayala Center, 1223 Makati City, Philippines
Situated amongst skyscrapers of Makati, the country's premiere financial district, Dusit Thani Manila sits on the lap of luxurious sights and sprawling urban hubs that offer reliable access to city splendors, historic sites, meeting and convention centers. The hotel is within walking distance to shopping and entertainment complex, and the Metro Rail Transit (MRT) station. Within Ayala Center and close proximity to the Philippine Stock Exchange, Ayala Museum, Greenbelt (Lifestyle Center), and Santuario de San Antonio Church.

“To deliver to the world the exceptional hospitality experience that reflects the unique artistry and culture of Thailand and delivers the standards of perfections, innovation and excellence” Mission

To be bold and do great things
To create things that never existed before
To pursue perfection
To always be true to who we are
Founder: Thanpuying Chanut Piyaoui
Managing Director and CEO: Khun Chanin Donavanik
General Manager: Alex Willats
Brief History
The origins of the Dusit Thani Group date back to 1949, when Chair Person Thanpuying Chanut Piyaoui opened her first hotel, the “Princess” on Bangkok’s New Road. In 1970, Dr. Khunying opened the company’s flagship hotel, the Dusit Thani in Bangkok. “Dusit Thani” in Thai means “Heavenly City” and is named after King Rama VI’s 1918 vision of the ideal metropolis. The Dusit Thani was designed to blend Thai culture with the highest standards of international accommodation. In 1995, Dusit International acquired the Hotel Nikko Manila by purchasing shares in the holding company, Philippine Hoteliers Inc. (PHI), from Japan Airlines Development Company Limited and JAL Trading Inc. The Hotel Nikko Manila came under the management of Dusit Thani Hotels & Resorts, and was renamed the Dusit Hotel Nikko, Manila. The hotel underwent a major renovation program and became Dusit Thani Manila in April 2008.

Restaurants and Bars
Basix- All-day dining restaurant with a wide selection of international cuisines can be enjoyed in, including dishes cooked a la minute by chefs. Tosca- Internationally acclaimed Italian restaurant that offers affordably priced Italian specialties paired with wines UMU- Serves an exquisite range of traditional Japanese dishes with its featured live cooking stations, private rooms an al fresco dining area with a picturesque view of the Koi Pond and manicured garden. Benjarong-The signature restaurant of Dusit Thani, that offers Royal Thai Cuisine in an elegant Thai setting. Dusit Gourmet -The Pastry shop of the hotel that offers freshly baked signature pastries, cakes and homemade cookies. Lobby Lounge -The main bar of the hotel which offers a wide selection of freshly brewed coffees and teas, blended cocktails and .offers live entertainment in the evening. Total Guest Rooms: 538

• Deluxe- 406
• Corner Room- 23
• Grand Room- 62
• Club Room- 44

• Presidential Suite -1
• Ambassador Suite- 2

Guest Room Facilities
• Broadband Internet Access• IDD/NDD Telephone
• LCD Screen Television• In-room Safe
• On-demand VDO Facilities• Satellite TV Channels

Facilities & Recreation
• Airport Transfer Service• Concierge
• Foreign Exchange Service• Swimming Pool
• Babysitting Service• Devarana Spa
• Hair & Beauty Salon• Tour & Ticketing Offices
• Business Centre• DFiT Fitness Centre
• Medical & Dental Clinic•Transportation Desk
• Shopping Arcade• Flower Shop
• Club Lounge• Valet Service

IV. Discussion of Findings/Analysis/Recommendation
DEPARTMENT: Basix All Day Dining Restaurant
a.Areas of Concern
1. Organization Structure
2. Operations Systems and Procedures

3. Facilities, Equipment, Etc.
4. Manpower-scheduling, work method, styles of communication Morning Shift: 6:00 AM to 2:00 PM
Employees on Duty
1 Duty Manager/ Assistant Manager
3 Captain Waitress
1 Cashier...
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