Practicum Narrative Report

-A "ONE-STEP HIGHER" AT MAX'S RESTAURANT, QUEZON AVE.,QUEZON CITY- I am very happy that I had my practicum at Max's Restaurant, Quezon Avenue. Being part of the lovable people of Max's is really great and it was very memorable for me. I applied at Max's through online so I was surprised that it only took me one day waiting for their confirmation if I'm hired or not but thanks God- it's positive. :) Specifically, I applied for CSA (Customer Sevice Attendant) for I know that it could really improve me as a person and of course, to improve my skill and knowledge as an HRM student. On the first day, Mam Rizza who is our good and patient trainer taught a small background/ history of Max's Restaurant. We learned that it started since 1945when Maximo Gimenez Gimenez decided to open a café which served chicken, steak, and drinks. He was joined by his wife Mercedes, sister-in-law Felipa Serrano Sanvictores, his niece Ruby who managed the kitchen, and her husband Claro. After that, they were encouraged to expand the menu and serve more Filipino food. Max's Restaurant bills itself as "The house that fried chicken built". Max's Restaurant currently has over 127 branches in the Philippines and has opened branches internationnally. After the first orientation, we're on the second part which is the Menu Familiarization which is quite difficult for those who are not good in memorization. Honestly, at first, I got confused with the product codes and descriptions of every food item but thanks to Mam Rizza for being knowledgeable and proactive teacher to us. After this, she also taught the different wares used for soups/ salads, main course, side dishes, desserts and beverage glasses. After discussion, Mam Rizza gave us many activities (by group) to promote friendship and camaraderie among us. So, its so really nice because all of us feel that we are one big family. After this, Mam Rizza gave us our long quiz for the preparation on the actual examination. Finally, I passed