Pos Laju Case Study

Radio-frequency identification (RFID) is a radio wave technology that uses to transfer data from a tag (also called RFID-tag or label), attached to an object, through a reader for the purpose of identifying the object (Roman, Ulia, & Alexey, n.d.). For example, the tag of an object may include data such as the object’s identification, manufacturer and even its current location. Follow by the advancement of technologies and lower cost of research and development, the RFID Technology has finally being brought to the surface by some large retailers and government agencies. Nowadays, people started using this technology more frequently in their daily lives. For instance, some Malaysian uses Smart Tag, which is one of the RFID Technology to pass
This is the activity when the employees of Pos Laju perform their work activities such as collect the things need to be sent by the customers, package them carefully and lastly deliver them to their respective location. Pos Laju uses Human Resources Management as its support activity. Pos Laju always believes that employees are its best assets and with sufficient and proper trainings, the employees will be empowered in every aspect. Pos Laju also creates a harmony working environment for its employees so that they maximize their performance and also provide services that satisfy the
Feasibility Study
(A) Description of Problem
Poslaju is currently facing the complaints that made by customers, which is the tracking code provided is only able to track the parcel but it is unable to locate the parcel. The customer service of Poslaju also cannot locate the parcel once the parcel was in the process of delivering.
Furthermore, customers are unable to know the exact time of the arrival of the parcel that supposed to be delivered by hand, so some customers are absent to receive it. The postman in charged is forced to bring back the undelivered parcel and may cause inconveniences.
Besides, the sorting of the parcel in Poslaju is time-consuming. It is because Poslaju uses labour workforce in identifying and sorting the parcels. It will delay the delivery process and causes the customer cannot receive the parcel on time.
The other problem that faced by Poslaju is the parcel is delivered to wrong address. The postmen of Poslaju are always on duty without using a Global Positioning System (GPS) in their delivery vehicles. The postmen are also unable to choose the most efficient and shortest pathway to get all the parcels delivered. They will rush their delivery without checking the details and information properly. In result, mistakes will be made such as parcel is wrongly