Portfolio of Case Studies
Portfolio of Case Studies
Case study #1 pg.379
Whose responsibility should it be to complete those reports?
It is Bob’s job to clean up and complete any reports he can until the end of the day or until his last day of work. That is only fair to the real people and children who are represented by the cases that he carries. After that however, it is Harriet’s job or whoever Melville Middle School appoints to clean up and organize and take over the cases that Bob has open.
Is Bob right was he really doing his job?
Bob may have been doing his job but part of any job is being able to communicate with coworkers and bosses. Because Bob was not keeping up on the company information in the newsletter or replying to e-mails that he did not deem important, he was not completely doing his job. He also did not properly communicate the work or case load that he was handling to his supervisors which left room for them to question what really was going on.
Describe what Bob should have done differently.
What Bob needed to do most was communicate with the other people at the middle school. Most importantly he did not communicate with the administration by doing simple things like filling out workload reports. These are the ways that managers in the company keep a clear picture on what is going on in each department. If Bob had kept better communication about his workload and made time to complete workload reports then the administration would have a better idea of what kind of staffing they really need in his department.
Did Harriet handle this termination properly?
Yes, I believe she did. She was calm and compassionate and she gave clear reasoning and examples to Bob on how they came to the decision to terminate his position.
What part did Harriet play in this scenario? Is she a good manager?
The termination conversation was handled properly by Harriet, however, there are things she could have done better also. The major thing that Harriet could have done is
Case study #1 pg.379
Whose responsibility should it be to complete those reports?
It is Bob’s job to clean up and complete any reports he can until the end of the day or until his last day of work. That is only fair to the real people and children who are represented by the cases that he carries. After that however, it is Harriet’s job or whoever Melville Middle School appoints to clean up and organize and take over the cases that Bob has open.
Is Bob right was he really doing his job?
Bob may have been doing his job but part of any job is being able to communicate with coworkers and bosses. Because Bob was not keeping up on the company information in the newsletter or replying to e-mails that he did not deem important, he was not completely doing his job. He also did not properly communicate the work or case load that he was handling to his supervisors which left room for them to question what really was going on.
Describe what Bob should have done differently.
What Bob needed to do most was communicate with the other people at the middle school. Most importantly he did not communicate with the administration by doing simple things like filling out workload reports. These are the ways that managers in the company keep a clear picture on what is going on in each department. If Bob had kept better communication about his workload and made time to complete workload reports then the administration would have a better idea of what kind of staffing they really need in his department.
Did Harriet handle this termination properly?
Yes, I believe she did. She was calm and compassionate and she gave clear reasoning and examples to Bob on how they came to the decision to terminate his position.
What part did Harriet play in this scenario? Is she a good manager?
The termination conversation was handled properly by Harriet, however, there are things she could have done better also. The major thing that Harriet could have done is