Laura Cuda
University of Phoenix
PHL458
Creative Minds and Critical Thinking
Jansen Buckner
August 07, 2013
Solve a Problem Paper
The concept of creativity in processing a strategic plan was not implemented in a professional scenario of consolidating two warehouses together; a consolidation that creates a centralized operation to maintain transparency for customer satisfaction. The creative process has two broad applications to open the thought process of being creative: solving problems and resolving controversial issues (Ruggiero, 2009). More to the point the terms problem and issue noticeably overlap; both terms refer to an unpleasant condition that challenges the resourcefulness to provide a satisfactory remedy …show more content…
The four stages of creative process that should have applied to a consolidation project begin with (a) searching for challenges (Ruggiero, 2009). Frequently challenges are presented with issues that create an evidential dilemma. Problems that include longer than expected customer wait time due to multiple warehouses to execute a response of materiel issue to the customer. To meet this challenges in an original yet effective way management must (b) express the problem or issue to identify the problematic areas for consolidating the warehouses. Recognizing the problems within an issue will yield a plausible solution. Furthermore having to transport materiel issue documents between building causing double and sometime triple handling of materiel hard copy issue documents. Only after the (c) investigating to problem or issue will management discover the pertain information necessary to deal effectively with customer dissatisfaction of having to wait long periods of time to receive materiel, especially under urgent conditions. The investigating stage allows the process to be mapped out to see where fresh ideas can be implemented and old …show more content…
Both employees and management was observant to the change that was occurring. Both parties were involved in his or her internal reveries causing them to miss the bulk of what was causing the change to occur. The customers were frustrated by observing the constraints in receiving materiel and watching the consolidation fall apart due to miss-communication between employee and management. Management was looking for the imperfection in the current processes and provided training to the employees before the change was executed. All three parties saw imperfections of their own and learned how to handle those changes when they searched for their causes. Management had to be sensitive to the implications of this consolidation and recognize the controversy from the