Phl 323 Evaluation Of A Business Code Of Ethics

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Evaluation of a Business Code of Ethics
Phillip Voliva
PHL/323
October 13, 2014
Amy Peterson

Evaluation of a Business Code of Ethics AutoZone, founded by J.R. "Pitt" Hyde III in Forrest City, Arkansas on July 4, 1979 was originally called Auto Shack. The first Auto Shack store manager was a man named Doc Crain. Sales totaled $300 on the first day of business. In 1986, Auto Shack became a freestanding company with Pitt serving as its first Chairman and CEO. AutoZone’s mission statement revolves around their customer service pledge called “What it Takes to Do the Job Right” (WTTDTJR), which states; “AutoZoners always put customers first! We know our parts and products. Our stores look great! We 've got the best merchandise at the right
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An "end-driven" ethical theory is one in which the right action is the one that aims at a certain goal. In AutoZone’s case, the goal or outcome is to make a profit while serving the customer to the best of their ability. Some examples of this are within the Code of Conduct’s section on fair dealing. This section states that employees, according to "Autozone Code Of Conduct 2014" (2014), "must deal with customers honestly and truthfully, be well-informed about the performance, pricing, features and benefits of the products and services AutoZone sells, show a genuine concern for customers’ needs, give accurate information when describing products and services or comparing products to those offered by competition, and sell responsibly by explaining how AutoZone’s products and services meet customer needs and support product performance claims accurately and by fact” (Fair …show more content…
It is a well-written code that also serves as its commitment to employees and its relationship with the community. When dealing with employees, the code encourages discussions on improving how workers deal with ethical dilemmas, prejudices and any gray areas that pop up during work ("Ethics Resource Center", 2009). According to "Ethics Resource Center" (2009), "A code is meant to complement relevant standards, policies and rules, not to substitute for them” (para. 3). Managers use the code of ethics as a guide to help them lead by example. As employees, we look to our managers for guidance in determining what direction the company wants to take. When employees act in an unethical manner, we look to see how they respond. It is just as important to see how the manager acts. When employees break the rules, they should face consequences. If a manager looks the other way when one of their employees behaves unethically, employees will lose respect for that person’s ability to lead. It sends a signal to the rest of us that this type of behavior is acceptable (Kraft,

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