Phil Jones Consolidated Products Case

Course Name: Business Communication
Assignment Title: Consolidated Products

In this essay I will discuss what has happened to the flow of information. Then I will identify and discuss the barriers to the flow of downward and upward communication. Lastly I will discuss how Phil Jones could improve the flow of information and what objectives would he has in mind. There is an increase to the downward information flow and decrease to the upward information flow. When Phil took over, he set more objectives and standards for the plant and thus increased the downward information flow. There is less upward information flow as there is less feedback, suggestions from non-management employees to management due to higher turnover rates as a result of issues not raised or resolved. The barrier to the downward flow is top heavy management and poor communication
Phil ‘reprimand the worker right on the stop to set an example whenever someone makes one mistake’. It is likely that the workers distrust and disrespect Phil as they are under a lot of pressure, feel they are being treated unfairly and do not feel valued. Employees who distrust their employers are less likely to communicate openly and less likely to provide feedback. Phil terminated the fitness center, parties and human relations training without taking into consideration of the needs of works and supervisors as a result of top heavy organization structure. This is due to the differing frames of reference and inadequate communication skills, Phil feels that he is doing a good thing as this will cut down cost but workers whereas the employees could feel that these make them more motivated to work and actually produce better and more results. There was also no encouragement for feedback and there are no effective channels for feedback to reach the