Preview

Pharmacy service improvement at CVS

Powerful Essays
Open Document
Open Document
2141 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Pharmacy service improvement at CVS
Modeling Assignment Case: Pharmacy service improvement at CVS

Case: Pharmacy Service Improvement at CVS
INTRODUCTION
Consumer Value Store (CVS) opened in Lowell, Massachusetts in 1963. The company was one of America’s largest retail drugstores and had 4,000 stores and revenue of $24.2 billion by 2002. Generally, a company that serves pharmacy service must emphasize customer’s satisfaction, customer’s safety, and process efficiency. The purpose of CVS is to satisfy consumer’s needs, guarantee the accuracy of filling prescription and the health of customers, and improve the existing pharmacy fulfillment process. Anything that hampers customer’s satisfaction and process efficiency will be the major problem for CVS. The Pharmacy Service Initiative (PSI) of CVS is to find any problems for the existing pharmacy fulfillment process, so that it helps the company to achieve its organizational goals especially including the increase of customer’s satisfaction and the improvement of process efficiency. Consequently, CVS should analyze the existing pharmacy fulfillment process, and then search any existing process problems. Any possible solutions, recommendations, and IT supports will be created after understanding those existing pharmacy fulfillment process problems.
SUMMARY of THE EXISTING PHARMACY FULFILLMENT PROCESS at CVS
The existing pharmacy fulfillment process of CVS consists of five basic steps, including drop-off, data entry, production, quality assurance, and pick-up.
Drop-off is a stage where customers leave their scripts as written by doctors in pharmacy (McAfee, 2006). A tech will ask the requested pickup time when customers drop off their scripts, and then the tech will put the script in a box that is separated different slots such as 2pm, 3pm, 4pm (McAfee, 2006). If customers want to obtain the prescription immediately, the tech will
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Good Essays

    Est1 Task 4
    • 565 Words
    • 3 Pages

    Est1 Task 4

    This plan will map out the supply chain structure needed for Riordan to implement the manufacturing of the new perfume bottles at the Hermasillo, Mexico plant. Phase 1 will utilize the business model implementation plan to design a detailed supply chain process flow for Riordan. While Phase 2 looks at the demand increase pushing Riordan out of its current facility and into the Hermasillo, Mexio facility that the company just purchased. Phase 3 identifies strategic and tactical trends that could affect Riordan's supply chain design, domestically and internationally. Each of these phases presents a new set of challenges and opportunities within the company's supply chain.…

    • 565 Words
    • 3 Pages
    Good Essays
    Read More
  • Good Essays

    Kudler Fine Foods Sr-Kf-013
    • 726 Words
    • 3 Pages

    Kudler Fine Foods Sr-Kf-013

    To better react to customer’s buying demands and to augment revenue over time by modifying loyalty and meeting customer needs and decrease cost by amending inventory procedures. The initiative should be implemented within a specific time period along with involvement of the following stakeholder representatives as with their contribution the program will be implemented successfully:…

    • 726 Words
    • 3 Pages
    Good Essays
    Read More
  • Powerful Essays

    Organizational imapact OI/361
    • 1185 Words
    • 5 Pages

    Organizational imapact OI/361

    In order for the Wal-Mart to have these core principal take effect and have customer service improved to customer delight. Wal-Mart organization will have to implement a customer satisfaction survey line. This will have each store accountable for the services being provided to the customer. If the customer is happy for the service being provided the customer can call the hotline and let someone know about their situation. This will give a good learning tool for the store and local stores to improve on the situation that has happen so they can avoid it in the future. The way this can be enhanced is by having area coaches look in to the situation and…

    • 1185 Words
    • 5 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Improving Cvs Inventory System
    • 4310 Words
    • 18 Pages

    Improving Cvs Inventory System

    The purpose of this project was to gain experience in quality improvement by working with an organization to identify a business problem, analyze the causes, develop an improvement plan, implement changes, and to verify the effectiveness of the solutions. For this project we had to keep scope in mind. This project had to follow certain criteria, such as: that it is a manageable project with a local organization, it can be completed within the time frame of the course, it has a direct impact on external customers, it is relatively simple, and that it is not something that is currently undergoing major changes.…

    • 4310 Words
    • 18 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    CVS Pharmacy Scandal
    • 296 Words
    • 2 Pages

    CVS Pharmacy Scandal

    A man suspected robbed an Evanston CVS Pharmacy at knifepoint last Wednesday returned to the store exactly one week later and tried to commit the same crime but was caught by police, according to Evanston Police Department news release Thursday.Hilton D. Corin's, 36, of the 7700 block of Bolton Way in Hanover Park, is being held in Cook County Jail in lieu of bail as of Friday. He is facing felony charges of armed robbery and attempted armed robbery, according to authorities.Bail was set at $150,000 each for the charges.Police said in the news release that a man, now identified as Corin's, entered the CVS Pharmacy in the 100 block of Asbury Avenue just after midnight Wednesday, pulled out a knife and proceeded to go behind the counter and demand…

    • 296 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Satisfactory Essays

    Program Capston
    • 275 Words
    • 2 Pages

    Program Capston

    The subject matter of this paper is two organizations, one being Wal-Mart and the second being Target, both being in the retail industry. I chose these organizations as they focus greatly on customer service and product demand. These organizations have very similar environments and issues but address them in different ways to achieve their success and to differentiate the company in the industry. The following will address and analyze the two organizations in different ways their company operates:…

    • 275 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Westminster Company
    • 3909 Words
    • 16 Pages

    Westminster Company

    The results of this paper center on the supply chain and logistical functions of an elite pharmaceutical organization in the United States. Westminster Company retains three separate companies, which produce and distribute individualized or differentiated commodities independently. This paper will discuss the changes being considered within their supply chain structure, which are, the establishing of a solidified warehousing structure, possessing combined shipments to conserve on costs, the incorporation of information technology (IT) to keep up the companies’ inventory using software like enterprise resource planning (ERP), and contain an integrated management supply chain structure. This paper will discuss which methods inside their supply chain that must be centralized, also the methods that must be de-centralized so that the system is maintained efficiently. At the conclusion of this paper it will recommend a strategy for possessing a solidified or consolidated warehouse that will be the most efficient for the organization, the positioning or location of an easily accessible warehouse facility by all of the companies’ manufacturing plants (Bowersox, Closs, & Cooper, 2010).…

    • 3909 Words
    • 16 Pages
    Powerful Essays
    Read More
  • Best Essays

    Strategic Business Planning: Walgreens
    • 2513 Words
    • 9 Pages

    Strategic Business Planning: Walgreens

    A firm’s strategic business plan should consist of its mission, future direction, performance targets and strategy. Walgreens’ corporate strategy, as reflected in its mission statement1, is to provide the most convenient access to healthcare services and consumer goods in America15. To help facilitate this, the company employs such things as online sales, online prescription refill capabilities, offers community health care clinics and monitors the effectiveness of in-store displays to improve customer’s shopping experiences. 12 million people visit its website monthly 15.…

    • 2513 Words
    • 9 Pages
    Best Essays
    Read More
  • Powerful Essays

    Giant Foods Case Analysis
    • 1492 Words
    • 6 Pages

    Giant Foods Case Analysis

    This case involves convergent technologies, a blending of traditional and cutting-edge business models and an alliance between an established pharmaceutical provider and a fledgling, Information Technology based, Drug marketing firm. Together, these two companies endeavored to create a patient education and prescription drug compliance program by deploying the deep well of customer data acquired by Giant Foods and the proprietary software of Elensys Care services, Inc. Elensys uses information from Giants pharmacy to send personalized letters, written on pharmacy letterhead but often paid for by pharmaceutical companies, that remind customers to refill prescriptions and pitch new products to customers with particular ailments. Giant first tested the feasibility of running a drug compliance program in-house but quickly determined that its’ Information System requirements were too overwhelming and decided to outsource the program to Elensys.…

    • 1492 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Better Essays

    Cvs Company Analysis
    • 1272 Words
    • 6 Pages

    Cvs Company Analysis

    CVS is one of the places consumers head to often if they get sick. The pharmacy chain has its perks as being the largest pharmacy chain in the United States. As of December 31, 2012 there were 7,458 stores operating nationwide of which 7,402 had a pharmacy, filling nearly 10% of every prescription in the United States, CVS holds the top position in having most number of stores and number of prescriptions filled each year even though the company earns lower revenues than its competitors. (CVS Corporation History)…

    • 1272 Words
    • 6 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Examples Of Medication Errors
    • 536 Words
    • 3 Pages

    Examples Of Medication Errors

     Agency for Health Care Research and Quality (AHRQ). (2012). Computerized Provider Order Entry. Retrieved from…

    • 536 Words
    • 3 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Wallgreens Operational Management
    • 5713 Words
    • 23 Pages

    Wallgreens Operational Management

    Walgreens Inc. operates approximately 8,000 retail pharmacies and employs 240,000 people. The company’s stores are divided into retail and pharmacy operations, with over 60% of sales coming from pharmacy operations. The following report focuses on Walgreens store #6363, located at 3770 N. Woodlawn in Wichita, KS. The research and analysis is based on interviews with Virginia Lytle, RPh, and Lori Parks, PharmD, both pharmacists at this location. Considerable data was also gathered on-site.…

    • 5713 Words
    • 23 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Eli Lilly
    • 340 Words
    • 2 Pages

    Eli Lilly

    A unique aspect of their supply chain is that they have standardized equipment across groups of plants so that each new drug that is developed fits into an establish tool kit. This allows them to boost productivity and efficiency. This commonality in processes enables the critical aspect of supply chain management in that it is linked directly to their demand management.…

    • 340 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Cvs: the Web Strategy
    • 2712 Words
    • 11 Pages

    Cvs: the Web Strategy

    This case is about CVS, one of the biggest drugstore chains in the US. The Harvard case study was made between 1999 and 2001, while CVS was facing the major challenge of acquiring Soma.com and relaunching it as CVS.com, in order to respond to the new trend of web-based drugstores like Drugstore.com and Planet Rx. Our report will summarize the evaluation and analysis of the firm’s existing distribution channel at the time (1999), identify the problems that CVS had to face, and propose solutions to those problems (these solutions will be compared with what CVS actually did between 1999 and 2007).…

    • 2712 Words
    • 11 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Business Plan- Egl Tours Company Ltd
    • 3644 Words
    • 15 Pages

    Business Plan- Egl Tours Company Ltd

    For this report, we would like to analysis the EGL Tours Company Limited (EGL) from different perspectives, including market segment, service concept, service & operation strategies, SWOT analysis etc. And recommend to investor if the company we choose is sound to invest. On the basis of the result, we can separate internal and external objectives.…

    • 3644 Words
    • 15 Pages
    Powerful Essays
    Read More

Related Topics