Perspetive Management

Topics: Levi Strauss & Co., Hershey, Pennsylvania, Malcolm Baldrige National Quality Award Pages: 16 (4524 words) Published: July 19, 2011
Shrijani Education Foundation’s Govt. Regd No. GBBSD/234 [pic]
National Academy of Management Studies ISO 9001: 2008 certified first international B – School

Course: Graduate Diploma In Management

Sub.: - Perspective Management

Course Code: 02 MARKS: 80

Subject Code: GD10 20 Marks For Presentation

1. Solve Any Four Cases.

2. All Cases Carries Equal Marks

NO. – 1



On Tuesday morning at 6.00 a.m. two young automobile assembly – line workers, disgruntled over failing to get their supervisor transferred, shut off the electric power supply to an auto-assembly line and closed it down at Consolidated Automobile Manufactures, Inc.

The electric power supply area, containing transformers, and other high-voltage electrical equipment, was positioned near the center of the plant in a 6 – by – 7 foot area. Enclosing this area was a 10-foot-high chain-link fence with a (protective cage) around the facility and provided a measure of security.

The two assembly – line workers, William Strong and Larry Kane, gained access to the electric power supply area by scaling the fence. One inside, they halted the assembly line by opening the switches and cutting off the electrical power.

Strong and Kane, who worked as spot welders, had taken matters into their hands when the union’s grievance procedure had not worked fast enough to satisfy them. Co-workers, idled by the dramatic protest and the motionless assembly line, grouped themselves around the fenced area, shouting encouragement to the two men inside. In

response, Strong and Kane were chanting, “When you cut the power you’ve got the power.” They were in the process of becoming folk heroes to their co- workers.

Sam Winfare, who supervised, Strong and Kane and who was the target of their protest, had been supervisor for only a short time. In explaining the events that led to the protest, Winfare said that production on the assembly line had been chronically below quota before he took charge, and the plant manager had plainly told him that his job was to improve the production rate. Production has improved markedly in the short time that Winfare had been supervisor.

Winfare advised the plant manager that his transfer would only set a serious long-term precedent. “The company’s action to remove me would create a situation where the operations of the plant would be subject to the whims of any employee with a grudge,” he argued. His contention was confirmed by the comments of a union steward, who said there were other conditions in the plant that needed improving – such as the cafeteria food and relief from the more that 100-degree heat in the metal shop. Moreover, the steward said, there was at least one other supervisor who should be removed. He implied that, if successful, the power cage protest would achieve two goals- namely, employees could dictate the company’s problem – solving agenda and simultaneously undermine its power to determine decision making priorities. The union steward’s final comment was that two men on the unauthorized, wildcat strike might accomplish the same thing as a full-blown strike.

Each passing minute was costing the company a production loss of one automobile unit valued at $6,000 ; the cost of each lost production hour, therefore, was $ 360,000.

As he began a staff meeting to resolve the dilemma, the plant manager felt pressure to accomplish two objectives : (1) to restore production on the profitless assembly line (a solution about which he was uncertain), and (2) to develop policies for preventing future interruptions by assembly – line workers.

Questions :

1.Who is the primary problem in this...
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