Personalisation: Service Provider and Support

Topics: Service provider, Social work, Person, Service, Service system, Individual / Pages: 16 (3780 words) / Published: Jan 7th, 2013


UNIT 1 – Rights as a citizen

1: What is personalisation?

Personalisation is placing the service user at the centre of the service, increasing service user’s ability to exercise choice, control of their care as it is their right, and focus on their
Personalisation is a social care approach described by the Department of Health as meaning that “every person who receives support, whether provided by statutory services or funded by themselves, will have choice and control over the shape of that support in all care settings". strengths. 2: What does personalisation include? * tailoring support to people’s individual needs whatever the care and support setting * ensuring that people have access to information, advocacy and advice, including peer support and mentoring, to make informed decisions about their care and support, or personal budget management * finding new collaborative ways of working (sometimes known as ‘co-production’) that support people to actively engage in the design, delivery and evaluation of services * developing local partnerships to co-produce a range of services for people to choose from and opportunities for social inclusion and community development * developing the right leadership and management, supportive learning environments and organisational systems to enable staff to work in emotionally intelligent, creative, person-centred ways * embedding early intervention, reablement and prevention so that people are supported early on and in a way that’s right for them * recognising and supporting carers in their role, while enabling them to maintain a life beyond their caring responsibilities ensuring all citizens have access to universal community services and resources – a ‘total system response’

Personalisation include: Acknowledging service users as individuals with preferences, strengths and aspirations, making their needs the centre point and allowing then to

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