Personal Narrative: My Trip To Carolina Beach Restaurant

The service I received at this store was terrible. The sales associates were very friendly. However, the Store Manager Matt provided “Poor” customer service. My husband and I traveled to Carolina Beach for a weekend fishing trip on the pier. However, the night before we accidentally left our fishing rods at the pier. So the next day we had to purchase all “New” equipment. My Husband prefers only “Sham no” products. I google and saw that “Tex Tackle” near Wrightsville had the fishing rod he was looking for. So we traveled there to purchase the rod. We initially wanted to get the power pro braided line and fishing reels all at the time same time however the store did not sell the specific reel my husband wanted So we just purchased the rods. Once we replaced
We never in a million years thought we would have the experience we had. When my husband took the rod in and advise Matt that the tip Broke off he stated “I DON’T BELIEBE THAT” my husband stated I don’t care what you believe it happened. Matt then took the rod to the back to fix it? We no longer wanted or needed the defective equipment therefore we requested a refund on the fishing rod. Matt argued about he could not resale the rod and that we couldn’t have a refund. We reviewed the receipt and nowhere on the receipt stated that they would not issue refunds. Matt had a terrible attitude and was very rude. Once he finally decided to give my husband his money back. As my husband was walking out the door he yelled out” NOW YOU CAN BUT YOU SOME LUNCH”? Really how unprofessional was that? You sold us a defective product. You want to fix it and give it back? Who fished with repaired rods? I feel the entire situation could have been handled differently and without the sarcasm. We did not purchase the rods with intention of returning them. I will “NEVER’ return to this store ever and would not recommend this store to anyone. Matt should be retrained on how to handle returns and other issues if he is the store