Permata Bank Analysis
INFORMATION TECHNOLOGY & BUSINESS
Production and Operation Management
Group Project
Topic : Permata Bank
Major : Management
Intake : 2009
Class : Leeds
By : Henny Valentine Wijaya (Group Leader) Renova Lie Janny Tri Suci Vivi Chandra Yussy
CONTENTS
1. Company Profile 2.1. History 2.2. Address 2.3. Excellence Story of Permata Bank 2.4. Product & Services Offered 2.5. Organization Structure 2.6. Description of Department 2. Dimension of The Service Design 3. Process Design in Services 4. Process Flow Chart 5. Types of Layout 6. Types of Operation Strategy
1. Company Profile 1.1. History
Permata Bank was formed by a merger of five banks under the oversight of IBRA (Indonesian Banking Restructuring Agency), i.e. PT Bank Bali Tbk, PT Bank Universal Tbk, PT Bank Prima Express, PT Bank Artamedia, and PT Bank Patriot in 2002. In 2004, Standard Chartered Bank and PT Astra International Tbk took over Permata Bank and started a major transformation of the organization. Subsequently, as a manifestation of their commitment to Permata Bank, these major shareholders increased their joint ownership to 89.01% in 2006.
The unique combination of our strategic shareholders has become one of our core strengths. PT Astra International Tbk is a large-scale Indonesian company with extensive experience in the domestic market, while Standard Chartered Bank is a well-respected international bank with market leading expertise and global experience.
The combination of these two institutions has placed Permata Bank in a unique position. As it continues to grow, Permata Bank is committed to expanding its market share and building its reputation as a bank that offers the best services. Permata Bank will continue to build a reliable and professional management team, dedicated to proactive leadership with the goal of generating sustainable growth.
By
Production and Operation Management
Group Project
Topic : Permata Bank
Major : Management
Intake : 2009
Class : Leeds
By : Henny Valentine Wijaya (Group Leader) Renova Lie Janny Tri Suci Vivi Chandra Yussy
CONTENTS
1. Company Profile 2.1. History 2.2. Address 2.3. Excellence Story of Permata Bank 2.4. Product & Services Offered 2.5. Organization Structure 2.6. Description of Department 2. Dimension of The Service Design 3. Process Design in Services 4. Process Flow Chart 5. Types of Layout 6. Types of Operation Strategy
1. Company Profile 1.1. History
Permata Bank was formed by a merger of five banks under the oversight of IBRA (Indonesian Banking Restructuring Agency), i.e. PT Bank Bali Tbk, PT Bank Universal Tbk, PT Bank Prima Express, PT Bank Artamedia, and PT Bank Patriot in 2002. In 2004, Standard Chartered Bank and PT Astra International Tbk took over Permata Bank and started a major transformation of the organization. Subsequently, as a manifestation of their commitment to Permata Bank, these major shareholders increased their joint ownership to 89.01% in 2006.
The unique combination of our strategic shareholders has become one of our core strengths. PT Astra International Tbk is a large-scale Indonesian company with extensive experience in the domestic market, while Standard Chartered Bank is a well-respected international bank with market leading expertise and global experience.
The combination of these two institutions has placed Permata Bank in a unique position. As it continues to grow, Permata Bank is committed to expanding its market share and building its reputation as a bank that offers the best services. Permata Bank will continue to build a reliable and professional management team, dedicated to proactive leadership with the goal of generating sustainable growth.
By