University of Maryland University College
This paper was prepared for AMBA 620 9044, Managing People and Groups in the Global Workplace, taught by Professor Lucia Miree
An organization uses a performance management as a tool to examine and evaluate rather and employee’s work behavior is meeting standards. There are job descriptions set for each position within an organization. To measure an employee’s performance, the organization uses a performance appraisal system. This system determines rather the person being appraised will need additional training or, is not right for the position. This paper will discuss an organizations need, as well as purpose for a performance appraisal system. It will also discuss the requirements necessary to have an effective performance appraisal and some of the possible limitations. Context
The position to be discussed is that of a translation and print portal manager for a global sales training company. This particular position is responsible for the management of all translation project and print portal functionality, content and day-to-day customer service to the organization’s worldwide franchise field. The position has two different sets of responsibilities one for the position of translation manager and the other as print portal manager. In the positon of translation manager the key responsibilities are to become the point of contact for the outside translation agencies that are used within the organization. There is also the task of prioritizing and tracking the process of each translation project and keeping constant relevant worksheets on each. The translation manager is also responsible for desk-topping product into a print ready file and ensuring that final version of the translated material is placed in the appropriate folders. The translation manager is also responsible for the approval of quotes for all translation projects and to make sure that all progress on projects are kept up-to-date on the organization company share drive.
As the print portal manager the responsibilities include but are not limited to managing the complete print portal process. Creating and supplying print ready files of all books authored for the organization by its franchisees. These files are then template and sent to our print vendor to create either generic or customized books for order. Authorizes and approves activation of all account request for the print portal. Creating and maintaining all spreadsheets, for all products being readied for access on the portal. Responsible for making sure that the print vendor is compliant with the existing contract in respect to: customer service, quality assurance, process improvement, order corrections and any other functions that the vendor provides to the organization. Theoretical Framework
Performance Appraisal is an important tool for effective management, it allow and employee’s work performance reviewed for the purpose of arriving at an fain and un-bias opinion of an individual’s performance. Evaluating employee performance is paramount to an organizations ability to be financially and effectively successful. Employee performance appraisal is an informative and important process in any human resources organization. An organization should evaluate an employee’s performance on a regular, continual basis to ascertain whether they have improved within their position and to make sure that are aware of that information. The appraisal should be used to as an instrument to access an employee’s job performance, allow the employee to receive constructive feedback regarding the performance and expectations as well as, provide the employee with suggestions and information on how to improve within the position and exactly where they stand. For an employee appraisal to be effective an organization and...
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