Preview

Performance Management Case Study: Landslide Limousine

Better Essays
Open Document
Open Document
1465 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Performance Management Case Study: Landslide Limousine
Performance Management Plan
Carlos G. Ortiz
HRM/531
May 18, 2015
DR. Pat Fitzgerald
Performance Management Plan

TO: Traci Goldman, Manager, Atwood and Allen Consulting

FROM: Carlos G. Ortiz

DATE: May 18, 2015

SUBJECT: Performance Management Plan

Hello Traci,

In response to your request to develop a performance management framework to recommend to our client Landslide Limousine, I put together some recommendations taking under consideration all the bullet points you asked me to address. This performance management plan will identify areas in which Landslide Limousine needs to improve as well as areas in which they can take advantage of their expertise. After listening to your conversation with Mr. Stonefield from Landslide Limousine is my understanding that Mr. Stonefield expects a $50,000 annual net revenue for this year. In addition, he is still planning on employing 25 employees and conduct business in the city of Austin, TX. Performance management is an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization (Berkeley HR, 2015).
…show more content…
Landslide Limousine management is committed to provide great leadership and mentorship to ensure their performance as managers is also aligning with the performance efforts they expect from the employees. In addition, another performance philosophy at Landslide Limousines is to continuously complete customer satisfaction reviews, ensuring their limousine service is consistent. Lastly, Landslide Limousine services is fully committed to assist their employees accomplish their personal and organizational goals. These philosophies will ensure the success of this great

You May Also Find These Documents Helpful

  • Satisfactory Essays

    You have advised that you will be opening Landslide Limousine Service, a first class transportation operation in Austin, Texas. With the goal of employing up to 25 employees the first year of operations. Landslide Limos in Service annual net revenue for the first year is…

    • 356 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Landslide Limousines will conduct an environmental analysis. The analysis will consist of external forces and conditions on a Landslide Limousines’ survival and growth strategies. The growth strategies are focusing on the drivers, customer service and reservations, fleet maintenance and finance will be a part of the environment analysis. A SWOT analysis will need to be conducted on all of the growth strategies to determine what the steps will be obtains growth for the company. “SWOT analysis is used. This is a framework that looks at the strengths, weaknesses, opportunities and threats affecting a business, both internally and externally” (O 'Farrell, 2014). The analysis will have to factor in what the customer service and reservations department will need a space that will provide all the accommodations for the department can support. The drivers will have to limousines that are loaded with all the amenities to support the customers wanting to book Landslide for their services. The limousines will have to have full bars available to the customers as well as comfortable seating and legroom to accommodate the customer. The…

    • 621 Words
    • 3 Pages
    Good Essays
  • Better Essays

    As you requested, the information that is needed to consult Bradley Stonefield, owner of Landslide Limousines, is outlined below. He is an owner of a small limousine service that provides transport to customers in Austin, Texas. Bradley’s goal is to have 25 employees within one year of opening the business and would like the expertise of Atwood and Allen Consulting. Below are some employment laws that Bradley should be compliant with along with the consequences of non-compliance. There are also recommendations on how to be compliant with the employment laws that…

    • 1157 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    HRM 531 Training Plan

    • 2022 Words
    • 7 Pages

    The first step Atwood Consulting recommends is a needs assessment. The needs assessment will serve as a blueprint for development of Landslide Limousine training plan. The needs assessment will also assist with understanding the processes for implementation and desired outcomes for the company. By means of the assessment processes, improvements made to the operation, and implement a strategic change for the improvements. In order to meet the objective and mission of the company, the methods will alleviate some of operations that impede progress and allow for corrections. The needs assessment will focus on environmental, organizational, demographical, operational, and individual analysis.…

    • 2022 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    I have been given the assignment of completing an employment law compliance plan for Marylee Luther, HR Director for Clapton Commercial Construction Company. The location of the company is in Detroit, Michigan with plans of expansion to Arizona. Currently Clapton employs 650 people with plans to increase this by 20% (approximately 130 employees) when they expand to Arizona. The plan…

    • 819 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Below as requested is a performance management plan formulated for the future of Landslide Limousine? This a new business comprised of about approximately twenty-five employees opening in Austin, Texas.…

    • 1136 Words
    • 5 Pages
    Good Essays
  • Better Essays

    Wk4ind

    • 1417 Words
    • 6 Pages

    Landslide Limousines will need to have an alignment between the company, employees, and the consumer. When the company, employees, and customer are aligned a sense of efficiency and effectiveness will show, as well as increase within financial measures. To achieve this measure, every entity will need to be in one accord to understand the goal of the company.…

    • 1417 Words
    • 6 Pages
    Better Essays
  • Powerful Essays

    Landslide Limousine has sought assistance with their performance management plan. In order for this company to succeed, a performance management plan has to be in place. The objective is to create a plan for Landslide Limousine that is expected to have twenty-five employees based in Austin, Texas with an expected $50,000 annual net revenue for the first year and a 5% increase for the next couple of years. The company is predicting annual 10% employee turnover. It is very important that Landslide Limousine implement performance management framework that will allow Landslide Limousine met goals. Heatthfield (2015), “Performance management is the process of creating a work environment or setting in which people are enabled to perform to the best of their abilities” (p.1). It is very important the Landslide Limousine brings in leaders that see the goal that the company is trying to reach, and that every person that they bring on aware of the vision and mission that the company is trying achieve. Performance management and business strategy work hand and hand because it displays a vision and goals that are set by the company. According to Management Study Guide (2013), “Performance management can be regarded as a systematic process by which the overall performance of an organization can be improved by improving the performance of individuals within a…

    • 2417 Words
    • 8 Pages
    Powerful Essays
  • Satisfactory Essays

    Week 4 Team D

    • 538 Words
    • 2 Pages

    This week Team D collaborated on our individual performance management plans for Mr. Stonefield’s limousine service company. We used the information that we received from the correspondence between Traci and Mr. Stonefield which stated that he would like to open a small limousine service with intents to have twenty-five employees, with a turnover rate of 10%. Mr. Stonefield has also predicted a -$50,000.00 annual net revenue for the first year, and a 5% increase over the next couple of years. In order to meet these expectations, team D discussed the importance of the business strategy. We all agree the performance management framework should align with the business strategy. Team D also agrees that the organizational philosophy’s top concerns are customer satisfaction , demonstration of high level professionalism from the employees, and a reflection of high class transportation service.…

    • 538 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Unit 16 P5 M3 D2

    • 2841 Words
    • 9 Pages

    Performance management is essentially about creating a strong communication with the people around you in your working environment. It helps a manager monitor and assess how well their employees are developing and if they are reaching their goals and targets set. Through this process, a business is able to state from the correlation between good performance management and the success of the organization through their objectives.…

    • 2841 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    The most effective way to address skill gaps is with training (Cascio, 2013). Considering the limousine profession, the simulation method and On-the-job training method are the most appropriate training methods. The simulation training uses techniques such as behavior modeling and role-playing to improve skill gaps with customer service issues. On-the-job (OTJ) is another training method the company can use. This method is appropriate when an employee is not receiving positive customer feedback. This method works by placing the employee with negative feedback with an employee who received exceptional customer feedback to train him or her on how to handle situations and interact with customers more effectively. The company must deliver effective performance feedback to complete the performance management framework. Landslide Limousine’s reputation and place in the current market depends on excellent customer service. To assure management and employees are working together to meet the organizations strategic goals, the company must provide frequent feedback. Atwood & Allen recommends the company perform quarterly and annual evaluations. It is crucial that Landslide Limousine stress open communication for employees with immediate feedback to employees based on customer comments. Regular meetings should be scheduled for management and employees to discuss goals…

    • 1060 Words
    • 5 Pages
    Better Essays
  • Better Essays

    Mr. Stonefield the performance management framework given outlines the steps necessary in reviewing standards of an individual and team by actual performance. When looking at the overall strategy of the company as a whole Landslide Limousine will need to minimize the turnover and enhance on the skill set to enhance the overall employee performance. It will be necessary to look into the best cost effective way to handle any performance management and by using the recommendations I have listed Landslide Limousine will be striving to the goal of being the best in the Austin Texas…

    • 1196 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    When looking at performance management it can be defined as (1) ‘a process which contributes to effective management of individuals and teams in order to achieve high levels of organisational performance. As such it establishes shared understanding about what is to be achieved and an approach to leading and developing people which will ensure it is achieved.’ We can see from this definition that managing performance is crucial to the overall performance of the organisation and meeting its goals and objectives. This process must then be strategic but also link other aspects of the organisation such as individuals and teams. As defined above, performance management is ultimately about achieving high levels of organisational performance. As managers we must use performance management as a continuous process that aims to improve & develop the individuals in our team. MITIE uses the below diagram to illustrate that the process is continuous. (2)…

    • 1865 Words
    • 8 Pages
    Powerful Essays
  • Best Essays

    Primark Assignment

    • 3655 Words
    • 12 Pages

    Many of the organization are now using the resourcing to raise the awareness among the employees to catch up the talent and to match up with the organizations requirements especially in the labour market. The organizations are facing the conflicts between employer branding and with the employee’s right and also the satisfaction level that the organization require. It is also defining a secure environment for the employees to work for within the organization. This particular assignment chosen the famous organization named Primark. Primark opened its first store in Dublin in 1969 under the name Penneys and today operates in over 270 stores in nine countries in Europe and the first US store will be opening in Boston in 2015.…

    • 3655 Words
    • 12 Pages
    Best Essays
  • Powerful Essays

    3prm

    • 2931 Words
    • 11 Pages

    Performance management is a tool that managers use to ensure that their companies remain at the top of their competitive edge. The Chartered Institute for Personnel Development (CIPD, 2008), defines performance management as a method by which individuals and teams are managed in a way that achieves high performance at an organisational level. The individuals within the organisation share an understanding of the achievement goals of the organisation. In order to achieve this, a general strategy is created, with each individual within the organisation understanding his or her role and requirements within such a strategy…

    • 2931 Words
    • 11 Pages
    Powerful Essays