Performance Management
Performance Management
Introduction:
Performance management is the process through which supervisors and those they lead gain a shared understanding of work expectations and goals, exchange performance feedback, identify learning and development opportunities, and evaluate performance results.
Importance:
It is through this process that organizations are able to create and sustain a workplace environment that:
Values continuous improvement
Adapts well to change
Strives to attain ambitious goals
Encourages creativity
Promotes learning and professional development
Is engaging and rewarding for employees
The Performance Management Process
The performance management process provides a vehicle through which employees and their supervisors collaborate to enhance work results and satisfaction. This process is most effective when both the employee and the supervisor take an active role and work together to accomplish the following:
1. Performance planning: Plan for the coming year in the following areas:
a. Clarify the expectations and standards for the job and ensure a mutual understanding of the job responsibilities:
What is the nature of the role?
What are the primary responsibilities?
What’s expected of someone in this role?
What standards must be maintained?
What expectations and standards must be met?
What are the quality measures that will be used to determine success?
What are the customer expectations that must be met?
What are the time expectations?
Tips for clearly communicating expectations and standards:
• Be specific – avoid overly broad and ambiguous terms
Too broad:
Provide good customer service
Be courteous and friendly
Specific:
Smile and make eye contact when a new customer enters the room
Return all client calls within 24 hours.
• Check to see what clarification is needed
• Ask for a summary to ensure understanding
I want to be sure I covered everything. Would you tell me what you’ve heard so far so I can be sure I didn’t miss anything?
Introduction:
Performance management is the process through which supervisors and those they lead gain a shared understanding of work expectations and goals, exchange performance feedback, identify learning and development opportunities, and evaluate performance results.
Importance:
It is through this process that organizations are able to create and sustain a workplace environment that:
Values continuous improvement
Adapts well to change
Strives to attain ambitious goals
Encourages creativity
Promotes learning and professional development
Is engaging and rewarding for employees
The Performance Management Process
The performance management process provides a vehicle through which employees and their supervisors collaborate to enhance work results and satisfaction. This process is most effective when both the employee and the supervisor take an active role and work together to accomplish the following:
1. Performance planning: Plan for the coming year in the following areas:
a. Clarify the expectations and standards for the job and ensure a mutual understanding of the job responsibilities:
What is the nature of the role?
What are the primary responsibilities?
What’s expected of someone in this role?
What standards must be maintained?
What expectations and standards must be met?
What are the quality measures that will be used to determine success?
What are the customer expectations that must be met?
What are the time expectations?
Tips for clearly communicating expectations and standards:
• Be specific – avoid overly broad and ambiguous terms
Too broad:
Provide good customer service
Be courteous and friendly
Specific:
Smile and make eye contact when a new customer enters the room
Return all client calls within 24 hours.
• Check to see what clarification is needed
• Ask for a summary to ensure understanding
I want to be sure I covered everything. Would you tell me what you’ve heard so far so I can be sure I didn’t miss anything?
References: 1. https://www.royalholloway.ac.uk/management/documents/pdf/events/2011-bam-paper-context.pdf 2. http://www.slideshare.net/Jackie72/performance-management-for-a-global-workforce-aspects-and 3. http://usfweb2.usf.edu/human-resources/Talent-Management/pdfs/overviewperformancemanagement.pdf 4. http://www.cipd.co.uk/NR/rdonlyres/1A70EDEA-85D9-481C-B75D-82FB7DD50B20/0/perfmmntglobcntxt0904.pdf