Azwan Shah bin Aminuddin
1. Identify and discuss the business process redesign principles that have been applied by the BR project team.
In business process redesign, the organization need to be have a guidance or principles to make sure that their redesign process is on the right track. In Pepsi –Cola Manufacturing International Ltd (PCMIL), there are based on several principles to ensure they are on the right track on redesign process. The first principles is involvement breed acceptance, which means in moving to redesign process, the employees within the organization has become a part in the BPR team, to let them know process from the beginning, the problems face and utilization of the resources. In other words, people must own before they buy, that represents affected party in redesign process would not accept the changes unless they are having the clear vision and also experienced the intended redesign process. As seen in PCMIL, the entire organization is become as a part of the BR team, which is involved employees from the all levels, such as IT department and employees from the headquarters. Second principles being implemented in redesign process in PCMIL is people believe what you do, no what you say. To gain contribution from the employees, the top management need to show their enthusiasms in redesign process, to demonstrate they are serious in the redesign process. Through the modeling behavior showed by the top management, the employees will be eager to join them in making the redesign process success. As in Pepsi-Cola Manufacturing International Ltd (PCMIL), the full support contributed by the top management showed that they are taking the redesign process as an serious event, which supporting by the team from the headquarters. With this role-model, employees will believe the vision communicated to them and will working together with the BR