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Patient Satisfaction: A Key Measurement Analysis

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Patient Satisfaction: A Key Measurement Analysis
Patient satisfaction is a key measurement for all health care organizations. The selected measures indicate the outcome of the type of care delivered. Quality of work life and employee satisfaction is equally as important as patient satisfaction. Staff member who are able to balance work life and are working in a satisfactory environment will reflect the quality of care they provide. An article in Indian Journal of Public Health states that “Job satisfaction is most essential driving forces for determining the quality of services of health care organizations” (Kumar & Khan, 2014, p 249). A staff that enjoys their job will result in lower turnovers, tardiness and calling in sick which will augment patient’s quality results.
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