Patient Safety Summary

Dana-Farber has placed patient safety as a core of their mission and vision. As well as implementing technology and new programs, they are involving clinicians, pharmacists, patients and family members in their processes of eliminating medication dosing errors. The Patient/Family Relations Program and the Patient and Family Advisory Councils (PFAC) have assisted in the inclusion of patients and family members. Dana-Farber identifies patients as members of the healthcare team. Patients are asked to speak up to the clinicians, and they are guided in effective communication skills to ensure they are being heard. Complimentary to this, clinicians are taught to attend to patient’s concerns while also documenting the communication in the medical