Past Year Question Mgt 162 (2006)

Topics: Management, Quality management, Question Pages: 10 (1493 words) Published: August 23, 2013
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BM/APR 2006/MGT162/160

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

FUNDAMENTALS OF MANAGEMENT MGT162/160 APRIL 2006 3 HOURS

INSTRUCTIONS TO CANDIDATES This question paper consists of four (4) parts: Part A (20 Questions) Part B (20 Questions) Part C (5 Questions) Part D (5 Questions

Answer ALL questions from PART A, B and C and THREE (3) questions from PART D i) Answer PART A in the True/ False Answer Sheet, ii) Answer PART B in the objective Answer Sheet iii) Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

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Do not bring any material into the examination room unless permission is given by the invigilator.

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Please check to make sure that this examination pack consists of: i) the Question Paper ii) an Answer Booklet - provided by the Faculty iii) a True/False Answer Sheet - provided by the Faculty iv) an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 10 printed pages
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BM/APR 2006/MGT162/160

PART A Mark (T) for true and (F) for False statements on the answer sheet provided. 1. 2. Determining who reports to whom is part of controlling function. Conceptual skills become less important as a manager moves to higher management level. Unity of command is the number of subordinates a manager can supervise efficiently and effectively. Reading is a form of communication. Communication is a process in which sender, messages, channels, and receivers remain constant or static. Food, air, water and shelter are all security needs and form the lowest level in Maslow's hierarchy. The most ideal leadership style according to Blake and Mouton in their managerial grid is 1,9. Organizational, Interpersonal, and Informational are the three broad strategies of managerial roles identified by Henry Mintzberg. The more encoding communication. matches the message sent, the more effective the

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"Decisional roles" exist when a manager have to disseminate information for individuals within and outside the organization. Bonnie Bobson holds the title of Plant Manager in the Green Tree Manufacturing Company. She would be classified as a top manager. An organization is said to be centralized if power and authority is delegated from higher levels to lower levels of the organization. A person is said to have coercive power if he has the ability to reprimand, demote, withhold pay raises, or fire employees.

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Planning and controlling has no link because both are separate functions of management. Contingency approach to leadership suggests that there is one style that is applicable to all situations. The communication network of an organization which is informal and which is not officially sanctioned by management is known as the grapevine. Quality is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs. When a computer company sets up sales department for home users and small business users, the structure used is division by customer. Motivation is an internal state of mind that makes certain outcomes appear attractive. The regulation of one or more organization activities to facilitate goal attainment is known as control.

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BM/APR 2006/MGT162/160

PART B (20 MARKS) Choose the most correct answer for each question and mark it on the Objective Answer Sheet provided. 1. In the Hersey and Blanchard situation theory, the leadership style characterized by high task and high relationship behaviour is called . A. B. C....
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